Remote Call Center Rep/Data Entry Clerk
Prudental Laboratories
Remote
remote
call center
data
data entry
customer service
call center
assistance
waste
insurance
customer service representative
service representative
representative
calls
January 28, 2023
Prudental Laboratories
Santa Ana, California
Full Job Description The primary role of the Customer Service Representative is to provide timely, tailored, efficient and courteous assistance to customers and prospective customers in a high-volume call center. Essential Responsibilities 1.
Respond to a large variety of customer calls, web submissions and in-person visits including service inquiries and changes, complaints, billing and payment. 2. Log all customer service interactions into customer records. 3. Perform data entry, maintain accurate customer records and prepare various reports upon request paying close attention to accuracy and detail. 4.
Meet and exceed departmental and municipality-governed metrics expectations. 5. Facilitate communication between customers and staff to coordinate services. 6. Maintain a working knowledge of company and industry products and services. 7.
Participate in Department and Company-wide trainings to increase skill sets and improve service. Knowledge, Skills & Abilities Knowledge of: Superior customer service-related techniques and telephone etiquette. Modern office practices and procedures including the use of standard computer programs such as Microsoft Word, Excel, Outlook, Search Engines and Google Maps.
Proper spelling, grammar, punctuation and word choice. Multi-line call center and customer relationship management software (Tower experience a plus). Ability to: Actively listen to, and empathize with, customer concerns.
Employ de-escalation and conflict-resolution methodologies. Maintain a positive attitude with customers and coworkers. Proactively establish trust and credibility with customers and coworkers by maintaining accountability.
Contribute to the team dynamic by promoting inclusion, support and collaboration amongst coworkers. Take initiative, self-manage time and productivity through multitasking. Effectively and concisely communicate both orally and in writing.
Learn the products and services offered by Universal Waste Systems, Inc. Anticipate customer needs and recommend appropriate products and services. Type 40 WPM Education, Training & Experience 1.
Three years of high volume call center experience required. 2. Ability to speak conversational Spanish preferred, but not required. 3. Experience in the waste and recycling industry preferred.
Supplemental Information Job Type: Full-time/Part time Benefits: 401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Flexible spending account Health savings account.
Respond to a large variety of customer calls, web submissions and in-person visits including service inquiries and changes, complaints, billing and payment. 2. Log all customer service interactions into customer records. 3. Perform data entry, maintain accurate customer records and prepare various reports upon request paying close attention to accuracy and detail. 4.
Meet and exceed departmental and municipality-governed metrics expectations. 5. Facilitate communication between customers and staff to coordinate services. 6. Maintain a working knowledge of company and industry products and services. 7.
Participate in Department and Company-wide trainings to increase skill sets and improve service. Knowledge, Skills & Abilities Knowledge of: Superior customer service-related techniques and telephone etiquette. Modern office practices and procedures including the use of standard computer programs such as Microsoft Word, Excel, Outlook, Search Engines and Google Maps.
Proper spelling, grammar, punctuation and word choice. Multi-line call center and customer relationship management software (Tower experience a plus). Ability to: Actively listen to, and empathize with, customer concerns.
Employ de-escalation and conflict-resolution methodologies. Maintain a positive attitude with customers and coworkers. Proactively establish trust and credibility with customers and coworkers by maintaining accountability.
Contribute to the team dynamic by promoting inclusion, support and collaboration amongst coworkers. Take initiative, self-manage time and productivity through multitasking. Effectively and concisely communicate both orally and in writing.
Learn the products and services offered by Universal Waste Systems, Inc. Anticipate customer needs and recommend appropriate products and services. Type 40 WPM Education, Training & Experience 1.
Three years of high volume call center experience required. 2. Ability to speak conversational Spanish preferred, but not required. 3. Experience in the waste and recycling industry preferred.
Supplemental Information Job Type: Full-time/Part time Benefits: 401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Flexible spending account Health savings account.
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