Technical support engineer
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Description
Informatica is currently looking for a Technical Support Engineer with experience in Hadoop, Metadata, Solr, Data Profiling to join our team in Austin .
Job Summary
As a Senior Technical Support Engineer, you will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty.
You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.
In the role of Technical Support Engineer, you must be able to work and adapt in a fluid, fast-paced environment. Working as the Technical Support Engineer you must have strong technical, communication, collaboration, and leadership skills
Technology You'll Use
- JDBC and ODBC drivers
- Linux and Windows OS
- Hadoop, Solr, Cloudera
- Oracle, MSSQL Server, DB2
- Metadata, Business Intelligence tools, Tomcat
What You'll Do
- Diagnose and resolve customer inquiries related to operating Informatica software products in customer's environment.
- Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion.
- Manage communications / expectations to customers at all levels to maintain positive relationships.
- Participate in problem escalation and call prevention projects to help customers and other technical specialists increase their efficiency with our products
- Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion.
Key Essentials
- Bachelor's degree in Computer Science or related technical field with 3+ years of industry experience OR Master's degree in Computer Science or related technical field with 3+ years of relevant industry experience
- Strong desire to master Database, Data Warehousing and Business Intelligence tools
- Excellent grasp of relational database management theory and practice
- High degree of analytical, debugging, and troubleshooting skills
What Does Success Look Like?
You will be passionate about helping our customers achieve success. Proactive and collaborative in actively balancing critical customer issues.
Mentor other technical support engineers.
Last updated : 2022-10-29