End User Support Engineer

We are searching for an outstanding Executive End User Support Engineer to join our Information Technology team providing technical support for an active trading environment. This position will have a hands-on role in deploying and sustaining the systems and applications directly utilized by our end-users working closely with employees to support their technology needs. Collaboration with talented and driven technology professionals will be necessary to deliver solutions built primarily on the Microsoft technologies. Successful candidates will have a demonstrated track record of progressive technical support experience supporting key senior employees. The candidate should possess educational and personal achievement along with a passion for technology. Financial experience is not a prerequisite, but an interest in the application of technology to support an investment management environment is a must.

Providing excellent customer support and quickly learning new technologies will be necessary in this position. Candidates should expect to support applications, desktops, and scripts throughout their life-cycles. An ideal candidate will be a self-starter, personable, have exceptional communication skills, attention to detail, and an unrelenting drive to implement effective solutions.

Job Requirements

• Bachelor's degree, preferably in Management Information Systems or Computer Sciences
• 6+ years of progressive enterprise infrastructure experience with 2+ years supporting, implementing, or architecting end user systems in an enterprise environment
• Working knowledge of Microsoft Operating Systems, Microsoft Azure Active Directory, Office 365, Windows Operating Systems, and cyber security
• Experience supporting VOIP and SIP video conferencing technologies
• Experience supporting MDM/MAM solutions
• Availability for night and weekend on-call work as well as light travel
• Knowledge of desktop and server hardware, including performance optimization
• Fundamental knowledge of IP networking, routing, and system security
• Install, configure, test, and maintain operating systems, application software, and management tools
• Experience utilizing PowerShell in management of systems
• Excellent written and verbal communications skills and strong customer service experience
• Experience supporting Microsoft technologies including Active Directory, Group Policies,
• Exchange, and Domains
• Proven technical documentation skills
• Insatiable level of technical curiosity
• Must be physically able to lift and carry computers and other related equipment of up to 50 lbs.

Beneficial Skills and Interests

• Programming and scripting languages such as Python, Visual Basic, VBscript, or similar scripting/programming knowledge
• Knowledge/support Unix/Linux especially RHEL and CentOS
• Knowledge of the Securities and Trading industry
• Knowledge of coding best-practices and version control
• Knowledge of configuration management systems and automation technologies such as Ansible
• Exposure to JIRA and Confluence or similar suites or ticketing systems
• Experience managing projects including milestones and target completion dates
• Imaging solutions such as Windows Deployment Services and System Center Configuration Manager
• Exposure to Ansible, Chef, Puppet, Docker, Vagrant
• Software management including repackaging, scripted installations, and deployment
• Leading technical training, both one-on-one and in group sessions
• MCP/MCSE/CCNA or equivalent a plus

Success Factors

• Experience in high pressure environments
• Ability to coach and mentor early career engineers
• Passion for technology and desire to stay informed of the latest trends and best practices
• Strong verbal and written communication skills
• Management of high touch requests from C-Level executives
• Proven troubleshooting methodology and problem-solving skills
• Ability to manage an active task list and consistently meet deadlines