Work From Home - Bilingual Customer Service Rep
Cardinal Health
Remote
work from home
bilingual
customer service
customer service rep
health
call center
customer service
operations
senior
representative
technical
training
remote
January 4, 2023
Cardinal Health
Meadville, Pennsylvania
What Customer Service Operations contributes to Cardinal HealthCustomer Service Senior Representative is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis.
Acting as liaisons for both internal and external customers in our call center, Customer Service Senior Representative enhances the customer experience by leveraging inbound and outbound channels.
QualificationsHigh school diploma, GED, or equivalent work experience, preferredMust be proficient in Spanish and English languagesAble to work independently and be self sufficient Strong time management skills Knowledgeable in Microsoft programsStrong communication skillsPrevious Call Center Experience preferredWhat is expected of you and others at this levelApplies basic concepts, principles, and technical capabilities to perform routine tasksMeet all goals set forth in the call center Works on projects of limited scope and complexityFollows established procedures to resolve readily identifiable technical problemsWorks under direct supervision and receives detailed instructionsDevelops competence by performing structured work assignmentsMust arrange child/adult care during scheduled work hoursAdhere to your schedule on the daily basisCamera usage is a requirement for meetings.Utilize resources and chats in a professional mannerFollow Dress CodeSHIFT:
Your new hire training will take place Monday-Friday, 8:
30am-5pm EST, mandatory attendance is required.
Once you have completed new hire training, you will take part in a shift bid to determine your schedule.
This position is full-time (40 hours/week).
Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 9am-7pm EST Mon-Fri.
REMOTE DETAILS:
You will work from home, full-time.
It will require a quiet, distraction free environment with access to high-speed internet (50 MBPS).
We will provide you with the computer, technology and equipment needed to successfully perform your job.
You will be responsible for providing high-speed internet.
Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location.
Dial-up, satellite, WIFI, Cellular/Hot Spot connections are NOT acceptable.Download speed of (25Mbps - Minimum) but (50Mbps - Recommended) if nobody else at home streaming.Upload speed of (10Mbps - Recommended)Ping Rate Maximum of 30ms (milliseconds)Hardwired to the routerSurge protector with Network Line Protection for CAH issued equipmentWHO WE ARE:
Cardinal Health, Inc.
(NYSE:
CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.
With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare's most complicated challenges - now, and in the future.BENEFITS:
Medical, Dental and Vision coverage starting Day 1401K match program starting Day 123 days of Paid Time off after 90-day probation periodHealth savings account (HSA) & Flexible spending accounts (FSAs)Work-Life resourcesPaid parental leaveHealthy lifestyle programsThe Colorado Department of Labor requires all employers to provide the following information for all positions that could be performed in the state of ColoradoAnticipated salary range:
$18.00/hourBonus eligible:
NoBenefits:
Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTDCardinal Health supports an inclusive workplace that values diversity of thought, experience and background.
We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.
Cardinal Health is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.To read and review this privacy notice click here
Acting as liaisons for both internal and external customers in our call center, Customer Service Senior Representative enhances the customer experience by leveraging inbound and outbound channels.
QualificationsHigh school diploma, GED, or equivalent work experience, preferredMust be proficient in Spanish and English languagesAble to work independently and be self sufficient Strong time management skills Knowledgeable in Microsoft programsStrong communication skillsPrevious Call Center Experience preferredWhat is expected of you and others at this levelApplies basic concepts, principles, and technical capabilities to perform routine tasksMeet all goals set forth in the call center Works on projects of limited scope and complexityFollows established procedures to resolve readily identifiable technical problemsWorks under direct supervision and receives detailed instructionsDevelops competence by performing structured work assignmentsMust arrange child/adult care during scheduled work hoursAdhere to your schedule on the daily basisCamera usage is a requirement for meetings.Utilize resources and chats in a professional mannerFollow Dress CodeSHIFT:
Your new hire training will take place Monday-Friday, 8:
30am-5pm EST, mandatory attendance is required.
Once you have completed new hire training, you will take part in a shift bid to determine your schedule.
This position is full-time (40 hours/week).
Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 9am-7pm EST Mon-Fri.
REMOTE DETAILS:
You will work from home, full-time.
It will require a quiet, distraction free environment with access to high-speed internet (50 MBPS).
We will provide you with the computer, technology and equipment needed to successfully perform your job.
You will be responsible for providing high-speed internet.
Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location.
Dial-up, satellite, WIFI, Cellular/Hot Spot connections are NOT acceptable.Download speed of (25Mbps - Minimum) but (50Mbps - Recommended) if nobody else at home streaming.Upload speed of (10Mbps - Recommended)Ping Rate Maximum of 30ms (milliseconds)Hardwired to the routerSurge protector with Network Line Protection for CAH issued equipmentWHO WE ARE:
Cardinal Health, Inc.
(NYSE:
CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.
With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare's most complicated challenges - now, and in the future.BENEFITS:
Medical, Dental and Vision coverage starting Day 1401K match program starting Day 123 days of Paid Time off after 90-day probation periodHealth savings account (HSA) & Flexible spending accounts (FSAs)Work-Life resourcesPaid parental leaveHealthy lifestyle programsThe Colorado Department of Labor requires all employers to provide the following information for all positions that could be performed in the state of ColoradoAnticipated salary range:
$18.00/hourBonus eligible:
NoBenefits:
Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTDCardinal Health supports an inclusive workplace that values diversity of thought, experience and background.
We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.
Cardinal Health is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.To read and review this privacy notice click here
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