GTM Operations Senior Process Analyst (US REMOTE)

Join us as we pursue our disruptive new vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we're committed to our work, customers, having fun, and most importantly, to each other's success. Learn more about Splunk careers and how you can become a part of our journey!

The Deal Operations team is a creative, results-oriented, and entrepreneurial team within Go-to-Market Operations. You will work alongside other leaders and teammates to drive sophisticated, multi-functional efforts that position the company for continued high-growth. Your primary focus will be working with a core team on designing GTM processes to support Splunk's corporate multi-currency initiative. You will work cross-functionally with other teams also involved in the multi-currency initiative such as Finance, Accounting, Product, Pricing, etc. to deliver this enterprise program to support Splunk's growth in the major currencies around the globe. You will apply a consultative approach and process analysis expertise to drive a portfolio of deep change in a fast-paced SaaS company. Your goal is to help craft Splunk's business capabilities and strategies by analyzing complex business processes end-to-end, making design recommendations to optimize performance, and supporting the execution of programs to realize our future-state. You will also be responsible for managing in-flight programs by maintaining a project plan, identifying and documenting risks, issues, and dependencies, and facilitating meetings and workshops to drive program deliverables and outcomes.

Our business process Analysts excel at the translation of strategy into execution. They are strategic thinkers with excellent business insights, curious about problems and understanding how everything works, and advocates for operational excellence in SaaS business models. They work with teams across the enterprise to define end-to-end value streams, align on organizational effectiveness strategies, develop differentiating capabilities, reinvent organizational and operating models, and take full advantage of digitization. They apply deep process expertise and apply a range of process improvement methodologies.

Responsibilities: I want to and can do that!

• Understand the company's operating model and commercial objectives and how they translate into the need for efficient, standardized, scalable business processes, organizational structures, and operations.
• Focus on Go-to-Market aspects of delivering capabilities to transact in different currencies, as part of an enterprise program.
• Analyze existing processes, applying different techniques and methods, including documentation of the existing flows. Codify the customer experience and recommend process improvements to address corporate priorities and objectives.
• Leverage expertise in industry best practices, policies, procedures, and methodologies to establish process excellence and ensure transformation objectives are met.
• Lead and/or support the design of GTM future-state processes by working with functional experts from the business and technical teams to deliver best-in-class solutions.
• Proactively work with IT to define and implement GTM system solutions - execute in an agile delivery model by developing epics, user stories, test scripts, acceptance criteria, and training materials
• Collaborate with the business and change management teams to ensure GTM business readiness and transfer knowledge for any new process/system.
• Ensure baseline metrics and KPIs are understood, and assist future state measurement/ management systems for GTM operational health and success metrics.
• Produce executive presentations and present simple solutions to complex business problems to diverse stakeholders across the company.

Requirements: I've already done that or have that!

• Minimum of 8 years of management consulting, professional services, and/ or comparable technology industry experience with a Bachelor's degree in a related field; or 6 years minimum with an MBA
• Experience and expertise across end-to-end business cycles, with operational experience in Go-to-Market (e.g. Sales or Sales Operations) with high-growth, highly-scaled SaaS companies.
• Experience with supporting or designing and enabling multi-currency GTM capabilities on a global scale.
• Experience collaborating with business leaders in Sales, GTM Ops, Finance , FP&A, Product and Pricing to ensure capabilities, policies and process required to support scalable omnichannel multi-currency needs.
• A successful track record navigating uncertainty and ambiguity in critical, enterprise-wide, multidisciplinary initiatives that meaningfully improve organizational effectiveness
• Experienced with agile software delivery frameworks in efforts to automate, improve, or redesign business processes and a solid understanding of enterprise systems such as Salesforce Marketing and Sales Cloud, Clari, Apttus/Conga, ERPs (SAP or Oracle) and process analysis / data visualization tools such as Tableau Celonis, etc.
• Strong business point of view and communication skills, both written and verbal.
• Ability to work across cross-functional groups and ensure ability to influence and execute across groups
• Good understanding of project management processes and familiarity with project management tools

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Thank you for your interest in Splunk!

(Colorado only*) Minimum base salary of $90,000.00. You may also be eligible for incentive pay + equity + benefits.*Note: Disclosure per sb19-085 (8-5-201 et seq).

Thank you for your interest in Splunk!