Crisis and Issues Management Communications Manager
Western Union
Denver, Colorado
crisis
management
communications
manager
communications
management
crisis
corporate
communication
content
media
relations
manager
December 2, 2022
Western Union
Denver, Colorado
Crisis and Issues Management Communications Manager - Denver, Colorado
Do you have corporate experience in communication management and the gravitas to influence and counsel senior leaders? Are you a strong communicator who is looking to enhance your crisis response skills? If so, join Western Union as a Crisis and Issues Management Communications Manager.
Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.
Better comes from everywhere
We'll look to you to lead and execute communications strategies to protect the company's reputation, both proactively and reactively in preparation for and management of reputational issues and crises as they arise. You will be well-informed of all enterprise-wide risk matters and leadership strategies to craft reactive statements for various scenarios, prepare Q&A guides, and list talking points, as appropriate and in full alignment with our crisis protocol for internal business leaders and external-facing support staff. You'll maintain a corporate Rapid Response Kit and ensure all of its content is 100% updated and legally validated. You will map out an overarching crisis and issue communications strategy and content to support a regular cadence in many channels including external communication (media relations), internal communications and events, and digital content (blogs). You'll lead communications support for the legal, compliance, and, enterprise risk management functions.
For such a highly detailed role, you'll have 7-10 years of relevant corporate communications experience with a minimum of 2 years focused on crisis communications management, ideally for multinational corporations. You'll have obtained a bachelor's degree in Communications, Public Relations, Risk Management, or Journalism. You will have excellent media relations skills, including judgment around background briefings, on- and off-the-record discussions, influencing skills, and demonstrated experience as a trusted and accountable company representative. You'll have excellent written and verbal communication skills, with the ability to understand and translate complex business terms and strategies into compelling, fact-based narratives. You will have a sense of urgency to manage an issue/ crisis at hand and knowledge of social media and how it influences one's reputation, the press, and consumer sentiment. You will have the ability to operate strategically and tactically, delivering end-to-end communications project management.
Join us, and let's connect the world
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.
We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.
The annual gross base salary range is $81,813.04 - $144,116.36. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance . Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! To view the details of our benefits, visit https://mywubenefits.com/ .
#LI-DB1
Do you have corporate experience in communication management and the gravitas to influence and counsel senior leaders? Are you a strong communicator who is looking to enhance your crisis response skills? If so, join Western Union as a Crisis and Issues Management Communications Manager.
Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.
Better comes from everywhere
We'll look to you to lead and execute communications strategies to protect the company's reputation, both proactively and reactively in preparation for and management of reputational issues and crises as they arise. You will be well-informed of all enterprise-wide risk matters and leadership strategies to craft reactive statements for various scenarios, prepare Q&A guides, and list talking points, as appropriate and in full alignment with our crisis protocol for internal business leaders and external-facing support staff. You'll maintain a corporate Rapid Response Kit and ensure all of its content is 100% updated and legally validated. You will map out an overarching crisis and issue communications strategy and content to support a regular cadence in many channels including external communication (media relations), internal communications and events, and digital content (blogs). You'll lead communications support for the legal, compliance, and, enterprise risk management functions.
For such a highly detailed role, you'll have 7-10 years of relevant corporate communications experience with a minimum of 2 years focused on crisis communications management, ideally for multinational corporations. You'll have obtained a bachelor's degree in Communications, Public Relations, Risk Management, or Journalism. You will have excellent media relations skills, including judgment around background briefings, on- and off-the-record discussions, influencing skills, and demonstrated experience as a trusted and accountable company representative. You'll have excellent written and verbal communication skills, with the ability to understand and translate complex business terms and strategies into compelling, fact-based narratives. You will have a sense of urgency to manage an issue/ crisis at hand and knowledge of social media and how it influences one's reputation, the press, and consumer sentiment. You will have the ability to operate strategically and tactically, delivering end-to-end communications project management.
Join us, and let's connect the world
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.
We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.
The annual gross base salary range is $81,813.04 - $144,116.36. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance . Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! To view the details of our benefits, visit https://mywubenefits.com/ .
#LI-DB1
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