Product Manager (Remote)

Tidepool is a 501(c)3 nonprofit organization on a mission to make diabetes data more accessible, actionable, and meaningful for people with diabetes, their care teams, and researchers. Founded in 2013, Tidepool hosts a suite of free software tools for people with diabetes and the clinics that serve them, including Tidepool Web, Tidepool Mobile, Tidepool Uploader, and, pending submission to FDA and associated review, Tidepool Loop. Learn more at tidepool.org.

As a Product Manager at Tidepool, you will help drive the strategy, roadmap, and execution of our user and clinician-facing products. This position reports to the VP of Product and User Experience.

Essential Duties and Responsibilities:

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  Define product strategy for your product(s), leveraging deep understanding of the pain points of people living with diabetes and healthcare providers, their desired gains, market trends and competitive landscape.
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  Drive development of a roadmap and business plan for your product(s).
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  Lead the discovery, ideation, scoping, execution, launch and growth of user centric features to address pain points and business opportunities. Drive product development through its end-to-end lifecycle.
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  Develop hypotheses, experiments, and research plans with the product design team.
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  Conduct user research alongside the product design team to capture and represent user and healthcare provider needs and the way they interact with your product(s). Use insights to inform product decisions, deliver on user needs and drive meaningful outcomes for the business.
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  Build out adoption / onboarding / upgrade features, ensure value is clear across the ecosystem of product(s) and that the right monetization levers are in place.
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  Synthesize data, user insights, and market insights to identify significant opportunities to improve user engagement, retention, and revenue for your product(s).
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  Manage complex schedules that involve both internal and external teams, across hardware and software. Serve as the external and internal point of contact for key partners.
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  Collaborate with business development, sales, marketing and fundraising to create go-to-market plans and materials to communicate, position, and promote the value proposition of your product(s) you are releasing.
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  Work with marketing to build a commercialization and distribution plan for your product(s).
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  Provide regular updates on new features and capabilities to stakeholders and build consensus around roadmaps and success metrics.
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  Drive product excellence through collaboration and communication. Partner closely with product design, research, software engineering, quality engineering, marketing, business development, sales, clinical, regulatory and technical support.
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  Establish product and feature priorities. Provide regular updates on new features and capabilities to stakeholders and build consensus around roadmaps and success metrics.
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  Use Tidepool’s task management system, Jira, to document product requirements and track development progress.
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  Work with marketing to build a commercialization and distribution plan for your product(s).
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  Define key performance metrics for product(s) or feature(s) and closely analyze product performance to measure success, identify gaps and areas of improvement. Report back to the team about performance and improvement opportunities.
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  Collaborate with Tidepool’s Human Factors and design team to plan, analyze and report on findings.

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  Entrepreneurial mindset who searches for ways to improve the product and user experience.
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  Experience driving adoption across multiple large product initiatives.
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  Is metrics minded and thinks about how your product team’s work ladders up to business and user value.
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  Can take rough themes and turn them into a roadmap of features, experiments, and research with minimal guidance.
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  5+ years of experience as a product manager on growth or new product development, or equivalent experience in user research, product design or engineering.
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  Strong written and verbal communication skills with aptitude for clearly articulating customer needs.
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  High user empathy with a strong focus on execution and being able to put ideas into action.
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  Proven ability to take a product from conception to successful market adoption
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  Experience developing software, e.g. iOS and/or Android mobile applications, and Web applications in an agile environment.
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  Healthcare, wellness, medical device experience, especially diabetes device or application experience is a nice to have.
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  Experience with human factors analysis and reporting is a nice to have.

Salary range: The salary range for this position is $95,100 to $143,900. To learn more about Tidepool's compensation philosophy please visit Tidepool's Employee Handbook.

Benefits include:

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  Flexible PTO
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  Paid Parental Leave
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  Medical, Dental, and Vision coverage
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  Health and Childcare FSA
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  Flexible work schedule
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  Wellness and Productivity stipend
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  Continuing Education Reimbursement
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  Other

Other Information:

While many of Tidepool’s team members have a personal connection to diabetes, this is not a requirement. We do ask that you have empathy for chronic conditions and you are prepared to learn about the diabetes experience.

This is a remote position. You’ll be working from home and interacting with a team of colleagues that works around the world. Learn more about working at Tidepool, including our approach to inclusion and diversity in this blog post.

Tidepool is an Equal Opportunity Employer. The company supports diversity and inclusion in its core values and does not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by U.S. federal or state law or local ordinance. When necessary, the company will reasonably accommodate employees and applicants with disabilities if the person is otherwise qualified to safely perform all of the essential functions of the position.