Clinic Services Specialist - UI Heart and Vascular Center
University of Iowa
Iowa City, Iowa
clinic
vascular
patients
vascular
scheduling
clinic
outpatient
hospitals
medical
education
operations
cardiovascular
clinics
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November 30, 2022
University of Iowa
Iowa City, Iowa
Description - External
- Schedule outpatient cardiovascular patient appointments and visits at University of Iowa Hospitals and Clinics, Iowa River Landing, and all outreach locations using the electronic medical record (EMR).
- Provide high level of customer service to all internal and external customers including patients, visitors, and clinical care team(s). Address patient concerns, provide service recovery, and escalate issues as needed.
- Serve intermediary between patients and nursing personnel concerning scheduling concerns and medical needs.
- Coordinate appointments with patients and other departments. Negotiate schedule changes with providers and communicates changes with staff/supervisors.
- Provide education to patients regarding billing process and financial responsibilities.
- Obtain and verify prior authorizations prior to scheduling procedures.
- Assist with EPIC inbasket and prior authorization denial work queue.
- Coordinate provider schedules and clinical templates (master schedules, daily templates, and clinic closures). Make recommendations for improvement related to patient access and clinical operations.
- Notify UI Patient Appointment Center (UIPAC) and supervisor of scheduling issues in a timely and effective manner.
- Provide back-up scheduling and coordination of appointments in the procedural units (adult cardiac catheterization, electrophysiology, vascular, and minor procedure labs).
- Anticipate medical record needs by proactively reviewing future clinic appointments to ensure all necessary records have been received.
- Regularly attend staff meetings.
- May rotate and/or provide check-in/out coverage at main campus outpatient, Iowa River Landing, and/or the Cardiovascular Pre- and Post-Recovery (CPRU) registration areas.
- May provide training and functional and/or administrative supervision for students/temporary staff.
- May analyze, monitor, and report financial data, information, and reports.
- May enter external lab results and upload external images into the electronic medical record.
- May prepare patient education materials and mail patient correspondence.
- Participate in daily phone coverage utilizing the resources available to maintain the Ambulatory Care Services Standards of Excellence. Upholds HVC and UIPAC best practices.
- Accountable for meeting metrics/targets as pre-determined by the HVC and UIPAC.
- Serve as mentor, role model, and service excellence ambassador for staff, co-workers, patients, and visitors.
- Perform other duties as assigned.
- Bachelor s Degree or an equivalent combination of education and experience is required
- 6 months to 1-year clinical operations experience is required.
- Exceptional communication (verbal and written) and interpersonal skills
- Ability to deliver continuous service excellence. Effectively and positively navigate customer (internal and external) concerns
- Demonstrated ability to work well within a multi-disciplinary team and collaborate effectively with internal and external customers as well as colleagues at all institutional levels
- Must be proficient in computer spreadsheet and database applications
- Experience with hospital operations and/or Ambulatory clinic operations.
- Experience scheduling in an outpatient clinic setting
- Experience utilizing Epic
- Classification Title: Clinic Services Specialist
- Appointment Type: Professional and Scientific
- Schedule: Full-time
- Pay Level: 3A
- Organization: Healthcare
- Contact Name: UI Heart and Vascular Center HR
- Contact Email: [email protected]
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