Triage Support Engineer - MSP

Bowman Williams Addison, Illinois
triage engineer msp triage engineer msp cloud windows virtualization team engineers communication communication skills
December 2, 2022
Bowman Williams
Addison, Illinois
Triage Support Engineer - MSP

We seek a Triage Support Engineer - MSP with a technical aptitude to perform Tier 1 and Tier 1.5 IT support across multiple SMB IT environments. If you are interested in gaining experience in virtualization solutions and hosted or private/hybrid/public cloud technologies, we encourage you to keep reading

Triage Support Engineer - MSP candidate, will join a cutting-edge IT company at the forefront of Cloud and Proactive Managed Services. Business is booming, and the team has regular reviews and advancement opportunities, competitive compensation, and hard work is recognized. Triage Support Engineer - MSP will work hands-on with senior-level system engineers and virtualization engineers. The Triage Support Engineer - MSP candidate, will have excellent communication skills to effectively communicate to clients and team members on any issues.

Triage Support Engineer - MSP Experience:

Experience working for a Managed Service Provider REQUIRED
3+ years of experience in desktop troubleshooting and support
Great communication skills
Closing tickets / Triage / Dispatch is a plus
AutoTask experience a plus
Experience with Windows OS XP/Vista/7/8/10
Knowledge of Active Directory, Group Policy, O365
Qualify client issues and open support tickets.
Monitor service boards for new tickets and or respond to tickets
Monitor and triage incoming tickets and monitor alerts
Provide first response for inbound support calls, create tickets, determine SLA and assign to the correct queue
Understand Networking Principles (e.g., DNS, DHCP) and Windows Server technologies
Service ticket follow-up/quality assurance.
Monitor resource schedules to ensure prompt time entry/completion of service requests.
Experience with VMware or Hyper-V
Currently possess or can achieve one or more of the following certifications within 180 days of hire:
Network+, A+
MCSA: Windows 10 Solutions Associate
MCSA: Office 365 Solutions Associate
AZ-104: Azure Administrator

Triage Support Engineer - MSP Benefits:

Salary: $50,000-$60,000
Health/Dental
PTO
Company Events
Free ongoing training

Actual salary of Triage Support Engineer - MSP to commensurate with experience

Opportunity Location

Addison, IL

Proposed Salary

$50,000 -$60,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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