Customer Service Representative - East Coast Only - Remote
The Hartford Financial Services Group
Remote
customer service
customer service representative
service representative
representative
remote
training
insurance
remote
people
loan
assessment
customer service
billing
January 30, 2023
The Hartford Financial Services Group
Harrisburg, Pennsylvania
CRS/Billing Spec I - OK10LNYou are a driven and motivated problem solver ready to pursue meaningful work.
You strive to make an impact every day & not only at work, but in your personal life and community too.
If that sounds like you, then you've landed in the right place.Role Summary:
Answer inquiries from existing customers and clients and other affiliated partners regarding insurance questions or problems.
You will handle a variety of inbound telephone calls supporting AARP Personal lines auto insurance.
No selling involved and you will receive ongoing training and support as you build your career at The Hartford.
Start Date:
April 3, 2023Training Hours:
Monday - Friday 10:
30am - 7:
00pm EST (8 weeks with no time off)Post Training Hours:
30am -7:
00pm EST with every other Saturday 9:
30am -6:
00pm EST when working every other Saturday, employees will receive a Wednesday day off during those weeksThis role could be a good fit if you:
Enjoy helping customers over the phoneHave the ability to learn insurance product and processes in a remote training environmentThrive in a fast-paced work environmentAre able to commit to the training and work scheduleHave a dedicated workspace free from distractions during work and training hoursThe Hartford could be good fit if you if you value organizations that:
Embrace differences by inspiring inclusion and investing in peopleEncourage people to share their experiences and ideas while building stronger relationships with one another through Employee Resource Groups including virtual chaptersCommit to mitigating climate change, conserving natural resources and taking steps to reduce carbon footprint each yearPositively impact the lives of 12 million people by year-end 2023 by encouraging our workforce to invest their time, talent, and generosity in the communities they live and work inPlace ethics & integrity above all else; doing the right thing every dayReward performance and develop leaders to engage, coach and support staff by utilizing well defined learning and developmentHow We Focus on Your Wellbeing:
This is a work from home position providing you with the opportunity to balance a fulfilling work and personal lifeMedical, Dental, Vision, Life and Disability Insurance.
Effective day 119 days paid time off in your first full year and Paid holidaysTuition reimbursement - up to $5,250 (undergraduate) and $6,000 (graduate) for tuition and registration fees for degree programs that support your career development (subject to additional requirements)Student Loan Paydown Program - eligible to participate after 6 months of service.
The Hartford will make a direct contribution of $125 per month - with a lifetime maximum up to $10,000 - as a supplemental payment towards your student loan in order to help you manage the stress of student debt and help you pay down your student loan fasterPaid volunteer opportunitiesWe are invested in you from Day 1 as an individual and in your career journey.
We prioritize supporting your skill development early in your career.
Whether this means growing your career within the business or leveraging your talents across the organization, you can count on your leader to make an investment in your development!Click on this link to learn more about our comprehensive benefits package and award-winning well-being program:
'll benefit from this experience by:
Working in a high-performance culture - where people are inspired and enabled to be and do their bestEmbarking on a career with an organization committed to supporting the growth and development of our employees, our greatest assetPartaking in 8 weeks of paid trainingYou need to have:
Two years of relevant work experience in service-related industryAbility to work in a fast-paced environment while navigating multiple programs and effectively use on-line resourcesExcellent verbal, written and interpersonal communication skillsProven problem-solving skillsFor full-time, remote positions:
(1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Mifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required.
To confirm whether your Internet system has sufficient speeds, please visit:
from your personal computerWe also prefer but do not require:
Remote work experienceOffice experienceSpanish-English bilingual a plusOnce you have applied to this position, the next step in the process will be for you to complete an online assessment to assess your skills against the job requirements.
This assessment is just one part of the selection process and measures some of the key competencies that are critical for successful performance on the job.CompensationThe listed annualized base pay range is primarily based on analysis of similar positions in the external market.
Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role.
The base pay is just one component of The Hartford's total compensation package for employees.
Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.
The annualized base pay range for this role is:
$40,685 - $61,027Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/AgeAbout Us | Culture & Employee Insights | Diversity, Equity and Inclusion | BenefitsSkills:
Associated topics:
answer, call, customer care, customer order, customer service, customer service representative, guest, phone call, support specialist, telephone
You strive to make an impact every day & not only at work, but in your personal life and community too.
If that sounds like you, then you've landed in the right place.Role Summary:
Answer inquiries from existing customers and clients and other affiliated partners regarding insurance questions or problems.
You will handle a variety of inbound telephone calls supporting AARP Personal lines auto insurance.
No selling involved and you will receive ongoing training and support as you build your career at The Hartford.
Start Date:
April 3, 2023Training Hours:
Monday - Friday 10:
30am - 7:
00pm EST (8 weeks with no time off)Post Training Hours:
30am -7:
00pm EST with every other Saturday 9:
30am -6:
00pm EST when working every other Saturday, employees will receive a Wednesday day off during those weeksThis role could be a good fit if you:
Enjoy helping customers over the phoneHave the ability to learn insurance product and processes in a remote training environmentThrive in a fast-paced work environmentAre able to commit to the training and work scheduleHave a dedicated workspace free from distractions during work and training hoursThe Hartford could be good fit if you if you value organizations that:
Embrace differences by inspiring inclusion and investing in peopleEncourage people to share their experiences and ideas while building stronger relationships with one another through Employee Resource Groups including virtual chaptersCommit to mitigating climate change, conserving natural resources and taking steps to reduce carbon footprint each yearPositively impact the lives of 12 million people by year-end 2023 by encouraging our workforce to invest their time, talent, and generosity in the communities they live and work inPlace ethics & integrity above all else; doing the right thing every dayReward performance and develop leaders to engage, coach and support staff by utilizing well defined learning and developmentHow We Focus on Your Wellbeing:
This is a work from home position providing you with the opportunity to balance a fulfilling work and personal lifeMedical, Dental, Vision, Life and Disability Insurance.
Effective day 119 days paid time off in your first full year and Paid holidaysTuition reimbursement - up to $5,250 (undergraduate) and $6,000 (graduate) for tuition and registration fees for degree programs that support your career development (subject to additional requirements)Student Loan Paydown Program - eligible to participate after 6 months of service.
The Hartford will make a direct contribution of $125 per month - with a lifetime maximum up to $10,000 - as a supplemental payment towards your student loan in order to help you manage the stress of student debt and help you pay down your student loan fasterPaid volunteer opportunitiesWe are invested in you from Day 1 as an individual and in your career journey.
We prioritize supporting your skill development early in your career.
Whether this means growing your career within the business or leveraging your talents across the organization, you can count on your leader to make an investment in your development!Click on this link to learn more about our comprehensive benefits package and award-winning well-being program:
'll benefit from this experience by:
Working in a high-performance culture - where people are inspired and enabled to be and do their bestEmbarking on a career with an organization committed to supporting the growth and development of our employees, our greatest assetPartaking in 8 weeks of paid trainingYou need to have:
Two years of relevant work experience in service-related industryAbility to work in a fast-paced environment while navigating multiple programs and effectively use on-line resourcesExcellent verbal, written and interpersonal communication skillsProven problem-solving skillsFor full-time, remote positions:
(1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Mifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required.
To confirm whether your Internet system has sufficient speeds, please visit:
from your personal computerWe also prefer but do not require:
Remote work experienceOffice experienceSpanish-English bilingual a plusOnce you have applied to this position, the next step in the process will be for you to complete an online assessment to assess your skills against the job requirements.
This assessment is just one part of the selection process and measures some of the key competencies that are critical for successful performance on the job.CompensationThe listed annualized base pay range is primarily based on analysis of similar positions in the external market.
Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role.
The base pay is just one component of The Hartford's total compensation package for employees.
Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.
The annualized base pay range for this role is:
$40,685 - $61,027Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/AgeAbout Us | Culture & Employee Insights | Diversity, Equity and Inclusion | BenefitsSkills:
Associated topics:
answer, call, customer care, customer order, customer service, customer service representative, guest, phone call, support specialist, telephone
Report this job