Contact Center Engineer Oracle SBC home office / remote / work from home eligible
Humana
Remote
engineer
oracle
remote
work from home
engineer
designing
infrastructure
telecom
configurations
assignments
bpo
transferring
contact centers
July 23, 2023
Humana
Salem, Oregon
*Description
The Telecomm/Voice Engineer 2 is responsible for designing and implementing all or part of the organization's complex telecommunications infrastructure in line with pre-identified business needs and requirements.
The Telecomm/Voice Engineer 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.
Responsibilities
These Contact Center Engineer positions will use their skills and experience in telecom and contact center technologies to support the configurations of both the internal and external (BPO) contact center infrastructures They will ensure alignment of infrastructures and configurations to enable error-free call handling, routing, and transferring across the network of internal and external contact centers.
Required Qualifications
+ Bachelor's degree in computer science or related field OR equivalent experience in lieu of degree+ At least 5 years of telecommunications/voice technical experience+ Experience with contact center technology platforms, specifically Avaya and Oracle SBC products.+ Experience with telecom carrier operations.+ Experience designing and implementing complex telecommunications infrastructure+ Experience troubleshooting escalated complex telecommunications problems+ Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
+ Information systems and/or telecommunications certification+ Demonstrated project management experience+ Microsoft certification
Additional Information
\#LI-remote
Scheduled Weekly Hours
40Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion.
We also provide free language interpreter services.
See our
The Telecomm/Voice Engineer 2 is responsible for designing and implementing all or part of the organization's complex telecommunications infrastructure in line with pre-identified business needs and requirements.
The Telecomm/Voice Engineer 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.
Responsibilities
These Contact Center Engineer positions will use their skills and experience in telecom and contact center technologies to support the configurations of both the internal and external (BPO) contact center infrastructures They will ensure alignment of infrastructures and configurations to enable error-free call handling, routing, and transferring across the network of internal and external contact centers.
Required Qualifications
+ Bachelor's degree in computer science or related field OR equivalent experience in lieu of degree+ At least 5 years of telecommunications/voice technical experience+ Experience with contact center technology platforms, specifically Avaya and Oracle SBC products.+ Experience with telecom carrier operations.+ Experience designing and implementing complex telecommunications infrastructure+ Experience troubleshooting escalated complex telecommunications problems+ Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
+ Information systems and/or telecommunications certification+ Demonstrated project management experience+ Microsoft certification
Additional Information
\#LI-remote
Scheduled Weekly Hours
40Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion.
We also provide free language interpreter services.
See our
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