Technical Support Specialist - Now Hiring

Robert Half is hiring a Help Desk Analyst to support local and field users at a rapidly expanding company in the Manufacturing industry. To be successful in this Help Desk Analyst role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Mankato, Minnesota area and is a full-time opportunity.

What you get to do every day

- Assist and follow up on technical help tickets submitted via phone, email, and walk-ups

- Diagnose recurring technical issues and implement solutions to address the root of the problems

- Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally

- Independently investigate and implement solutions to technical issues- User administration and bug fixing in a client-server environment

- Excellent problem-solving skills

- Background in installing and configuring operating systems, networked and local printers, and business applications

- Experience with Onsite Support

- Foundational knowledge in Resolve Technical Problems

- Network Connectivity experience preferred

- Hardware Installation experience

- Demonstrated knowledge of Hardware Troubleshooting

- Adeptness in Basic Network Troubleshooting

- Provide Technical Support experience

- Basic networking concepts

- Good understanding of IT support ticketing systems