Financial Service Collection Specialist

About us

FHC is a growing company, and we want you to be part of it. We have been in business for over 20 years, are family-owned, and are seeking motivated and compassionate individuals who strive to provide exceptional customer experiences and services while complying with federal and state guidelines. Our safety protocols meet or exceed mandated standards. FHC has an expansive portfolio of clients in both the Public & Private Sectors. As such, a federal background check and/or state level criminal background screening is required.

We Offer

• Competitive pay rates, on average our associates are making $20-$25 an hour
• Comprehensive training, opportunities for career advancement, a collaborative working environment.
• Medical, Dental, and Vision insurance, 401k, as well as Short/Long term Disability, and life insurance packages. (Benefit conditions- eligibility after 30 days of employment)
• Paid holidays, sick time, and competitive vacation time.
• Bonuses are paid out monthly

About you “What you’ll do”

Are you a self-driven individual who excels at interpersonal communication and enjoys being on the phone? Do you have cash collections experience?

• Establish contact with customers to recover delinquencies and offer available solutions to repay their accounts placed with FHC.
• Locate/skip-trace customers using state of the art skip-tracing tools combined with internet access.
• Record accurate and detailed notes, update account status and customer information.
• Meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives.
• Adhere to consumer protection laws and FHC's standard practices and policies.

Competencies “What you’ll need”

• Strong verbal negotiation, and communication skills.
• Pragmatic, goal-oriented, and able to work effectively in a fast-paced office environment.
• Ability to resolve challenging situations calmly and interact professionally with customers.
• Excellent time management.
• Ability to work a full time schedule; that consists of 3 days 8am-4:30pm, plus 2 days 11:30am-8pm per week, and potentially ad hoc Saturday’s (8am-12pm). Keep in mind these are in EST.
• Attendance and punctuality are a must. Reliable transportation is required.

Work environment

• Office role/ Call Center

Working from home Requirements:

• Does support Remote work out of the following states: Texas, and Tennessee.

Preferred Education & Experience

• Experience in Debt Collection Recoveries for Banks, Commercial, Taxes, Municipals, School Tuitions, and/or Cash Collections
• Sales, Telephone Customer Service, Telemarketing, Banking, Financial Services, Call Center, or Administrative preferred, but not required
• Proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat
• High school diploma or equivalent
• Security clearance requirements
• Bilingual Spanish is a Plus!

Security clearance requirements

• Will be required to pass Federal background screening and/or state level criminal background screening.

This job description provides the basic requirements for this role and may include additional functions not listed.

Location: 1600 Osgood St, North Andover, MA 01845, USA

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Paid sick time
• Paid training
• Vision insurance

Physical setting:

• Call center

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Application Question(s):

• Can you commit to working a full time schedule that consists of 3 day shifts of 8am-4:30pm EST + 2 late shifts 11:30am-8pm EST per week and potentially ad hoc Saturday’s (8am-12pm EST) ? Yes or No
• Are you currently residing in Texas? (only available to Texas residents) Yes or No?
• Are you available to start working by the end of February?

Experience:

• Outlook email, Microsoft Excel, Word, and Adobe Acrobat.: 2 years (Required)
• Debt collections: 2 years (Required)

Work Location: Remote