Support Engineer

Description:

Founded in 2017, Phantom Auto is a company capable of remotely monitoring, guiding, and driving vehicles from thousands of miles away. Our technology is like Zoom for the physical world, and our customers are bestowing that same remote work privilege on their employees that formerly had to be physically inside vehicles to operate them.

We are an energetic and passionate team on a mission to build the future of remote operation.

At Phantom, every day is a unique adventure as we work with the world’s leading automation companies. Because we work with customers globally, we have the unique opportunity to work with many incredible vehicles and use cases.

As an early team member, you will be instrumental in defining the foundations of our product and culture. If you are determined to take on the world’s most complex challenges and help build an industry-defining company, this is the opportunity for you.

As the Support Engineer, you'll serve our customers by resolving issues and providing our engineering teams with critical insight and collected data. You are heavily involved in ongoing support and you represent our customer internally.

Responsibilities:

• Communicate with clients to determine needs and explain complex issues
  
• Conduct research and studies on site
  
• Manage field activities and implement engineering changes
  
• Collaborate with internal sales and engineering teams to maximize our provided value to our customers
  
• Diagnose software or hardware problems and track quality occurrences
  
• Resolve malfunctions or other crises when they arise
  
• Conduct repairs and technical improvements
  
• Install new systems and technology
  
• Inspect and test systems and vehicles for safety
  
• Ensure proper maintenance of onsite equipment
  
• Draft and submit customer-facing reports
  
• Work-from-home (WFH) flexibility, depending on projects and priorities
  

Requirements:

• Previous experience deploying, troubleshooting, servicing, and repairing equipment and systems
  
• Well-versed in technical aspects of both software and hardware systems
  
• Experience with one of C/C++, Python, or Javascript
  
• Understanding of networking activities and protocols
  
• Windows and Linux experience required - Ubuntu preferred
  
• Understanding of safety guidelines
  
• Attention to detail
  
• Outstanding communication skills
  
• An analytical mind and strong problem-solving ability
  
• Ability to work occasional overtime and weekends
  
• Degree in Engineering, Computer Science or relevant field experience (minimum 2 years)
  
• Willingness to travel up to 50-75% of time within U.S.
  
  

Benefits:

• Be part of an early start-up that's backed by industry-leading venture capitalists
  
• Competitive compensation package with early-stage equity at a high-growth startup
  
• Exceptional benefits: Employer-provided Medical, Dental, and Vision Insurance (medical 99.9% covered)
  
• Flexible Spending Account (FSA)
  
• Health Savings Account (HSA)
  
• Short term / long term disability and life insurance
  
• Unlimited PTO
  
• 401K Retirement Plan
  
• Paid Holidays
  
• Healthy Work / Life Balance
  
• Company-sponsored events
  
• Pet-friendly workplace
  
• Free weekday lunches
  
• Employee Referral Program
  
• Work with a team of ‘rockstars’ who bring out the best in everyone
  
• Incredible career growth potential
  
  

Important COVID-19 Guidance (For candidates applying to roles in the United States): Per Phantom Auto’s policy all employees who work at the office, have a hybrid schedule or visit the Phantom Auto office in-person must be fully vaccinated.

A Final Note

You do not need to match every listed expectation to apply for this position. Here at Phantom Auto, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skillsets.