IT Support Engineer (Minneapolis)

phData works exclusively in the realm of data and machine learning. By partnering with the biggest cloud data platforms (Snowflake, Azure, AWS, Cloudera), we're able to help the world's largest companies solve their toughest challenges.

Even though we're growing extremely fast, we maintain a casual, exciting work environment. We hire top performers and allow you the autonomy to deliver results. Our award winning workplace fosters learning, creativity, teamwork and diversity.

• 2022 Snowflake Partner of the Year
• 2022 Best Places to Work
• Best Places to Work (2017, 2018, 2019, 2020, 2021)
• Inc. 5000 Fastest Growing US Companies (2019, 2020, 2021)
• Minneapolis/St. Paul Business Journal's Fast 50 (2021)
• Snowflake Elite, Snowpark Accelerated & Snowflake Partner of the Year (2020 & 2021)

The IT Support Engineer at phData will be expected to:

• Work from office with flexible hours
• Work on all kinds of IT related projects and tasks including:
• Resolving IT support requests from employees
• Answering employee questions regarding Laptops, Workspace and cloud computing.
• Gathering and analyzing data to diagnose problems with computer systems
• Supporting internal development and production cloud platforms (AWS & Azure)
• Changing configurations, settings and permissions to fix computer issues
• Configuring and shipping new Laptops to employees.
• Wiping and reinstalling OS on laptops received from exit employees for reuse.
• Maintaining IT inventory.
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed

Education, Experience, and Other Requirements:

• Bachelor's degree preferred.
• Must have knowledge and experience on Windows OS, MS Intune, MS Office 365, Active Directory, Google workspace/G-Suite, MacOS, Endpoint security, IT ticketing system, basic networking and VPN.
• Proven experience and troubleshooting skills on all operating systems, Laptop & Desktop hardware and other IT devices.
• Good customer support experience with being a good team player.
• Knowledge and in cloud platforms like AWS and Azure is an added advantage
• Advanced knowledge and experience in MacOS installation, maintenance and troubleshooting.
• A total of 3+ years of experience as IT support or Tech support engineer.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and time management skills.
• Detail-oriented.

Why phData? We offer:

• Enjoy our Remote-First Workplace and award-winning culture which prizes autonomy, creativity, and diversity
• Competitive compensation, generous vacation (4 weeks PTO + 10 paid holidays) and excellent benefits including health/dental/vision and matching 401k
• Other cool perks include paid certifications, personal development allowance and additional compensation for creating company approved content (dashboards, blogs, videos, whitepapers, etc.)