Oracle Cloud CX Practice Manager

Base22 Overview

Base22 is a digital consulting firm that helps global brands and companies to design, build and implement enterprise digital projects with modern web technologies. We have Delivery Centers in Columbus, Ohio, and Monterrey, Mexico, and commercial offices in Texas and Mexico City. We have +15 years of history and a multidisciplinary team of 90+ awesome people working in many cities across North America, and we keep growing!

Are you ready to join our remote team full of passionate people supporting global brands & companies with high-impact projects? We are looking for people like you who enjoy working flexibly from home, joining dynamic and challenging digital projects, and embracing our open and diverse culture.

About the role:

As the Oracle Cloud CX Practice Owner for Base22, you will be responsible for aligning all consultants working on this specific platform and ensuring all follow the same best practices, guidelines, and quality assurance protocols. You will also be responsible for learning about new features or versions to plan training, and certifications, create POCs and support the sales team. You will work closely with Oracle sales teams, technical support teams, and product teams. You will review and approve technical designs and participate as a technical lead in client or internal projects.

The role is a combination of customer-facing and internal management tasks, working on the delivery of Oracle Cloud CX Cloud projects and working to manage and improve the practice inside Base22.

*This is a full-time remote position located anywhere in US and Mexico*

Responsibilities:

• Responsible for managing and growing the Oracle Cloud CX practice in Base22.


• Perform a senior technical role, guiding Consultants and client personnel on best practices.


• Perform a technical lead role, leading and managing Base22 teams on customer projects.


• Coach more junior consultants in the company’s delivery approach and standards.

• Practice leadership tasks include determining technical direction, professional development planning (including required certifications), risk identification/mitigation and facilitating team learning events.


• Responsible for defining guidelines, best practices, standards, and KPIs to work on the Oracle Cloud CX platform and to make sure teams are following them.


• Support sales and customers for technical expertise and presentations (conferences and individual).


• Define POC projects and programs to be demonstrated/developed to drive innovation and sales.


• Consult with customers to determine an appropriate solution based on requirements and help prepare proposals and estimates.

• Lead solution designs, describing how Oracle Cloud CX fits into the rest of the architecture.


• Review and approve technical designs created by other technical leads.


• Collaborate with other practice leads.


• Create functional designs, high-level designs, and low-level designs as appropriate.


• Learn and keep up to date with Oracle Cloud CX features and versions.

• Support testing and deployment of the solutions.


• Support design and execution of data migration activities.


• Provide project leadership and delivery through all phases of delivering a solution.


• Keep onboarding/training for new hires up to date.


• Support in the interview process for the new developers.

Required skills:

• Experience as a Technical Lead implementing projects from start to finish in the Oracle Cloud CX platform in a consulting firm

• Experience setting up, configuring, and managing environments in the Oracle Cloud CX platform.


• Experience with SaaS model using Oracle products or from other vendors.


• Proven experience on the next elements with the Oracle Cloud CX platform:

• • Best practices for working with multiples environments and keeping them in sync
  
  
  • Workflows
  
  

• • Themes development
  
  
  • Taxonomies/Categories
  
  
  • Front-end frameworks integration (headless CMS)
  
  
  • Manage and best practices working with Asset Types, Content Layout, and Dynamic List
  
  

• Desirable experience working/using other CMS like HCL XD, Liferay, Acquia CMS (Drupal), SharePoint

• Desirable experience working/using other Oracle products like Oracle WebLogic, Oracle Cloud, Oracle DB/MySQL


• Experience designing and estimating full solutions and architectural diagrams using the Oracle Cloud CX platform


• Experience troubleshooting, identifying, and fixing performance problems in the platform.


• Capable of explaining technical solutions to both technical and non-technical teams.


• Experience leading interactions with clients to present solutions, and technical designs and to gather requirements/feedback about the proposed solution.

• Proven Experience with CI/CD practices.


• Experience managing teams.


• Big picture and critical thinking. Ability to understand new concepts and features, analyze them and identify opportunities to implement in Base22.


• Excellent communication skills in English (written and spoken).


• Curious, and always looking for opportunities to learn and share knowledge.

• Team player, able to interact with technical team members as well as non-technical.


• Able to manage time, priorities, and dependencies between several projects and for different stakeholders.


• Oracle Cloud CX certification(s) is a plus

Benefits and Perks:

• Work remotely from anywhere in US or Mexico


• Competitive salary and perks


• Flexible work schedule (40 hours basis)
  
• Customized Holiday Calendar US/MX
  
• Extra paid time-off benefits and more
  
• Extended Maternity and Paternity Leave


• Support on courses and certifications, mentorship, and book program

Equality Statement

Our people and our values fuel our results. Base22 believes in equal opportunities and is committed to providing employment opportunities regardless of race, color, creed, religion, ancestry, age, sex, gender, gender identity, marital status, sexual orientation, national origin, disability, or any other characteristic protected by applicable federal, state or local laws.

For more information about our job openings, visit our official job posting system: Bamboo HR

To know more about our projects and clients, visit our website: Base22

Apply today and become a Base22er now!