Communications Spec Penn COMM

PENN Star Flight Communications

 The Communications Specialist is an individual who functions with minimal supervision in a fast paced flight and ground communications center. This individual must have the ability to remain calm in stressful situations. This individual must possess a clear, strong speaking voice and strong medical terminology. Computer entry experience and good typing skills are essential. The ability to multi-task, the need to efficiently collect key data points from a variety of information sources to ensure accurate response is mandatory.

The Communications Specialist receives and coordinates emergent and non-emergent telephone requests for patient transport via helicopter, or ground transport while demonstrating excellent customer service skills. The Communications Specialist is responsible for the assignment and dispatch of the most appropriate air or ground medical transport assets to best service the requestor’s needs. The Communications Specialist is the primary connection between PennSTAR Flight crew members and the resources they require to complete their mission.

The Communications Specialist serves as the central hub for cross-functional communications support between the aviation, clinical, maintenance and administrative departments to coordinate their services to insure PennSTAR Flight always provides customer-oriented, high quality and safe medical transportation.

Must possess excellent telephone communication skills.  Must be able to work independently as well as interdependently. Must be able to work in often stressful situations. Must be able to take direction. Maintain certifications and continuing education criteria as required by the position.  Must possess basic computer data entry skills. Knowledge of Computerized Aided Dispatch systems and Microsoft Office preferred.  Knowledge of medical terminology required.  Must hold current certifications (EMT or higher, or EMD or NAACS Certified Flight Communications Course or equivalent). Must hold current CPR certification.  Must possess a High School Diploma or equivalent. Must have basic understanding of radio communications. Must be able to read, write, speak and comprehend the English language without restriction. Free from ailment which may impair consciousness or cognitive ability.  Must be able to work 12 hour shifts, which rotate to include day, night and weekend coverage.  Prior dispatch experience preferred. 

When applying to this position, please upload your current CPR Certification, AND current EMT, EMD or NAACS Certification.