Installed Base Services Engineer

SUMMARY OF THE JOB

The Field Service Engineer's (FSE) primary role is to peform services on customer sites: preventive & corrective maintenance, commissioning, installation supervision & modification of Gutor UPS systems and batteries. The FSE works on both, on- and off-shore sites, and is in direct contact with the customer. The FSE is the connection between the customer and Gutor’s Customer Service department.

If hired, must be able to travel to Malaysia or Switzerland for mandatory 6 week training.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performing installation supervision and commissioning of Gutor systems including the batteries.
• Performing preventive and corrective maintenance for Gutor UPS equipment including batteries.
• Solving UPS problems at customers’ sites and providing reports on these issues.
• Responsible for identifying and reporting failure modes encountered in the field, as well as for determining the cause of these failures.
• Training customers on equipment operation and maintenance of Gutor systems.
• Interacting with customers by phone or face to face.
• Representing Gutor in dealing with customer concerns.
• Promoting proactively Gutor services & products, including contracts, spare parts, preventive maintenance, modifications, digital services, etc.
• Keeping databases updated with completed reports & documents.
• Complete work in a safe manner, in charge for the safety onsite, making sure that nobody & no properties are endangered.
• Help generate to the regional business by discovering leads and opportunities for Gutor customers.

SECONDARY DUTIES

• Help out in the technical support, if necessary.
• Support other teams with expertise on demand, and with pro-active feedback (i.e. sales, test bay, R&D).
• Provide help to secure / improve quality by means of IQ soft entries and other tools.
• 24 hours stand-by on demand.
• Self-Training on existing and new products of the Gutor Portfolio.
• Evaluation of Warranty / Goodwill claims.

EDUCATION & EXPERIENCE – MINIMUM REQUIRED LEVEL:

• Electrical technician with at least 3 years of experience in field services (UPS) or similar experience.
• BS degree of electrical engineering or equivalent.
• Demonstrated experience in troubleshooting, Level 1 Support (ideal: level 2 Support) Remote support for troubleshooting experience in handling international customers with high expectations.

KNOWLEDGE AND SKILLS REQUIRED:

• Strong knowledge of electronic theory to component level / electro-technical education.
• PC knowledge including profound knowledge of typical office applications and networking.
• Good written & verbal communication skills in English and Spanish. Ability to have technical conversations with the customer in English and Spanish.
• Ability to analyze complex problems.
• Good self-expression, negotiation skills and ability to explain things in a comprehensive and intelligible way
• Cross-cultural knowledge & ability to adapt.
• Passport and Drivers license.

PERSONAL ATTRIBUTES:

• Flexible and high-performance profile.
• Ability to function independently, well organized.
• Structured way of analyzing & solving technical issues independently (with support when required)
• High level of professionalism and integrity.
• Self-motivated.
• Willingness to travel internationally around 60-70%.

As a federal government contractor, all Schneider Electric U.S. employees (including U.S. territories and Puerto Rico) must be fully vaccinated against COVID-19, subject to federal laws.

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

€25.7bn global revenue

137 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

You must submit an online application to be considered for any position with us. This position will be posted until filled

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.