Patient Advocate II - Nationwide Remote
ITx Companies
Remote
advocate
remote
patients
medical
customer service
payments
team
insurance
remote
healthcare
call center
healthcare reimbursement
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February 2, 2023
ITx Companies
Kingsport, Tennessee
Patient Advocate II
Call Center/Customer Service - Remote Work From Home Nation Wide
Who We Are
ITx Companies (IntelliHARTx, LLC) is a patient contact center located in downtown Findlay, Ohio and Kingsport, Tennessee. Our Patient Advocates call our clients' patients with outstanding medical balances and ask them to resolve their balances by making payments in full, helping them to set up payments to resolve the balance, answering questions about the balances, and reporting issues back to the health systems. We have a unique, yet simple, concept that achieves great results. Being kind and friendly goes a long way! Our training is designed to ensure our Patient Advocates are performing at a high level of customer service to achieve rewarding results. We have a great team-based work environment and we feel good about the work we do and the careers we are building!
What We'll Love About You
High school diploma or equivalent education required
Minimum 3 years experience in a medical contact center environment required
Basic insurance and medical terminology preferred, not required
Previous call center and/or customer service experience strongly preferred or the ability to train
High emotional intelligence: ability to empathize while leading conversation to balance resolution
Positive, get the job done attitude and passion to help patients resolve their balances
What You'll Do
In your home office, you will answer phones and make calls to patients to take payments and resolve their balances (inbound and outbound calling)
Work an 8-hour shift between 8am-6pm EST Monday-Friday. Shifts will either be 8am to 5pm EST or 9am to 6pm EST depending on client team assignment. No late nights and no weekends!
Help relieve the burden of an outstanding balance by working with patients and their family's budgets to make payments in full when possible or to setup payment plans
Explain new medical balances including details of date of service and/or insurance coverage or lack thereof
Why Work Here
Competitive pay & Full Time 40 hours/week
Bonus program
PTO and sick time after 90 days
Individual Coverage Healthcare Reimbursement Arrangement (ICHRA) Healthcare reimbursement program for medical insurance
401k plan
Company-sponsored life insurance with supplemental buy up options
Great co-workers
Gain valuable healthcare experience
Remote Work Technical Requirements
Minimum internet bandwidth requirements - Minimum requirements assume that the entire bandwidth will be available and used for the individual working from home. If other users are using the bandwidth, it is the individual's responsibility to ensure these minimum requirements are met for their work use. 25 Mbps download speed
5 Mbps upload speed
Use to test speed
RTT (round trip time) 100ms or less to "AWS Workspaces US East (N. Virginia)" Please use to test you RTT
Must be able to hardline into your home router. No Wi-Fi connections. If connection distance is more that 12 feet away from home router and network cable, it will need to be special ordered and we will need to know the specific length.
Internet Service Provider (ISP) must be through Coax, DSL, or Fiber connections. No Satellite or wireless via cell phone providers is permitted.
Willing to install necessary authenticator application for multi-factor authentication on your smartphone including Microsoft Authenticator App and Imprivata ID App as well as any others needed based on client access requirements.
Remote Work Physical Space Requirements
Employees working remotely are required to maintain a space that is a closed space where people other than the employee will not be accessing the space during working hours and otherwise within the household cannot hear conversations going on between the employee and clients or patients.
No PHI or HIPAA data may be printed or written down in home locations. Employees need to utilize electronic resources and system to contain PHI and HIPAA data for security and compliance.
Company-provided computers and equipment may not be used by anyone other than the employee and will need to be secured in a way where others do not have access to the equipment, preferably in a locked office.
Employees need to have a quiet, secure work space that is free from outside noise and distractions while working in order to be able to focus on work and confidentiality.
We are always looking for great people to join our team. If you are passionate about customer service, enjoy working with a fantastic team, and are motivated to make a difference in patients' lives every day, then apply today with ITx Companies!
www.ITxCompanies.com/Careers
Call Center/Customer Service - Remote Work From Home Nation Wide
Who We Are
ITx Companies (IntelliHARTx, LLC) is a patient contact center located in downtown Findlay, Ohio and Kingsport, Tennessee. Our Patient Advocates call our clients' patients with outstanding medical balances and ask them to resolve their balances by making payments in full, helping them to set up payments to resolve the balance, answering questions about the balances, and reporting issues back to the health systems. We have a unique, yet simple, concept that achieves great results. Being kind and friendly goes a long way! Our training is designed to ensure our Patient Advocates are performing at a high level of customer service to achieve rewarding results. We have a great team-based work environment and we feel good about the work we do and the careers we are building!
What We'll Love About You
High school diploma or equivalent education required
Minimum 3 years experience in a medical contact center environment required
Basic insurance and medical terminology preferred, not required
Previous call center and/or customer service experience strongly preferred or the ability to train
High emotional intelligence: ability to empathize while leading conversation to balance resolution
Positive, get the job done attitude and passion to help patients resolve their balances
What You'll Do
In your home office, you will answer phones and make calls to patients to take payments and resolve their balances (inbound and outbound calling)
Work an 8-hour shift between 8am-6pm EST Monday-Friday. Shifts will either be 8am to 5pm EST or 9am to 6pm EST depending on client team assignment. No late nights and no weekends!
Help relieve the burden of an outstanding balance by working with patients and their family's budgets to make payments in full when possible or to setup payment plans
Explain new medical balances including details of date of service and/or insurance coverage or lack thereof
Why Work Here
Competitive pay & Full Time 40 hours/week
Bonus program
PTO and sick time after 90 days
Individual Coverage Healthcare Reimbursement Arrangement (ICHRA) Healthcare reimbursement program for medical insurance
401k plan
Company-sponsored life insurance with supplemental buy up options
Great co-workers
Gain valuable healthcare experience
Remote Work Technical Requirements
Minimum internet bandwidth requirements - Minimum requirements assume that the entire bandwidth will be available and used for the individual working from home. If other users are using the bandwidth, it is the individual's responsibility to ensure these minimum requirements are met for their work use. 25 Mbps download speed
5 Mbps upload speed
Use to test speed
RTT (round trip time) 100ms or less to "AWS Workspaces US East (N. Virginia)" Please use to test you RTT
Must be able to hardline into your home router. No Wi-Fi connections. If connection distance is more that 12 feet away from home router and network cable, it will need to be special ordered and we will need to know the specific length.
Internet Service Provider (ISP) must be through Coax, DSL, or Fiber connections. No Satellite or wireless via cell phone providers is permitted.
Willing to install necessary authenticator application for multi-factor authentication on your smartphone including Microsoft Authenticator App and Imprivata ID App as well as any others needed based on client access requirements.
Remote Work Physical Space Requirements
Employees working remotely are required to maintain a space that is a closed space where people other than the employee will not be accessing the space during working hours and otherwise within the household cannot hear conversations going on between the employee and clients or patients.
No PHI or HIPAA data may be printed or written down in home locations. Employees need to utilize electronic resources and system to contain PHI and HIPAA data for security and compliance.
Company-provided computers and equipment may not be used by anyone other than the employee and will need to be secured in a way where others do not have access to the equipment, preferably in a locked office.
Employees need to have a quiet, secure work space that is free from outside noise and distractions while working in order to be able to focus on work and confidentiality.
We are always looking for great people to join our team. If you are passionate about customer service, enjoy working with a fantastic team, and are motivated to make a difference in patients' lives every day, then apply today with ITx Companies!
www.ITxCompanies.com/Careers
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