Customer Support Engineer

Customer Support Engineer

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Date: Nov 10, 2022

Location: Urbandale, Iowa, US, 50322

Company: John Deere

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

Primary Location: United States (US) - Iowa - Urbandale

Function: Customer & Product Support

Title: Customer Support Engineer - 92529

Onsite/Remote:Onsite Position

Your Responsibilities

As a Customer Support Engineer for Intelligent Solutions Group Urbandale located in Urbandale, IA, you will serve as a lead for Customer Support Planning on the Agile Customer Teams. In addition, you will:

• Champion customer and technician needs including diagnostics, repair, maintenance, machine data, prognostics, uptime, and aftermarket portfolio for the Tech Stack.


• Drive the diagnostic development process creating robust and effective diagnostic trouble codes and troubleshooting aids aligned with enterprise strategy.


• Collaborate with a cross functional team to incorporate A&CS requirements into product design.


• Gather voice of customer and the technician for input to product design. This includes participating in and leading Customer Focus Groups and Dealer Focus Groups.


• Domestic and international travel up to 25%

Visa sponsorship is NOT available for this position

What Skills You Need

• 1 or more years of customer support experience with customer interaction regarding products, parts, and services.


• 1 or more years of technical experience relating to design/diagnostics of mechanical/electrical/hydraulic systems.


• 1 or more field sales and/or product support experience.


• 6 months or more factory experience including regular interfacing with design, engineering, manufacturing; worldwide geographic area of responsibility; focused product-specific knowledge.


• Domestic and international travel up to 25%

What Makes You Stand Out

• Understanding of Customer Support Process.


• Knowledge of products, customers, markets and competitors.


• Understands the Enterprise Product Delivery Process (EPDP).


• Understanding of engineering principles as they relate to Tech Stack products.

Education

Ideally you will have a degree or equivalent related work experience in the following:

• Degree in an Engineering/Technology discipline or equivalent experience.

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Flexible work arrangements


• Highly competitive base pay and performance bonuses


• Savings & Retirement benefits (401K and Defined Benefit Pension)


• Healthcare benefits with a generous company contribution in the Health Savings Account


• Adoption assistance


• Employee Assistance Programs


• Tuition assistance


• Fitness subsidies and on-site gyms at specific Deere locations


• Charitable contribution match


• Employee Purchase Plan & numerous discount programs for personal use

Click Here to find out more about our Total Rewards Package.

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.

ACA Section 1557 Nondiscrimination Notice

The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex.

Nearest Major Market: Des Moines

Job Segment: Manufacturing Engineer, Design Engineer, Outside Sales, Engineer, Customer Service, Engineering, Sales

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