Membership & Marketing Manager (Fully Remote)

The National Association of Nurse Practitioners in Women’s Health (NPWH) seeks an energetic and skilled Membership and Marketing Manager. This position is ideal for a membership professional who is excited about improving the experience for our members and is seeking an opportunity to grow within an expanding professional organization. If you enjoy seeing the success of membership recruitment and retention marketing efforts, this position is for you!

This position is responsible for handling the day-to-day activities of the membership department, including membership marketing, recruitment and retention, and membership campaigns resulting in membership growth. S/he regularly interacts with members and provides excellent customer service, so members feel supported by NPWH and understand the value of their membership.  This position manages and collaborates with the Social Media and Digital Communications Associate. 

Membership Operations and Customer Service

• Develops and manages annual plans for membership recruitment, retention, and engagement.
• Oversees the membership business process and data standards used in the association management system YM.
• Works with the CEO to prepare and manage the department budget.
• Working with the Director of Operations, develops and disseminates monthly membership reports.
• Working with the Director of Operations, ensure renewals are conducted in a timely manner, including paper and email reminders
• Supports team when needed with oversight of email mailboxes, and responds accordingly to various member requests
• Manages all activities related to conferences in which NPWH has a presence. This includes selecting collateral materials, packing, shipping, inventory management, and organizing materials to be shipped to the conference site.
• Supports the annual meeting with onsite customer service to members and registrants

 Membership Recruitment and Retention                                

• Works with NPWH Team to develop and implement membership recruitment, retention, and engagement strategies.
• Manages all recruitment and retention mailings, including creating data files, ensuring adequate supplies, and managing the mailing process.
• Working with the accounting team, tracks the information of membership payments.
• Manages onboarding and engagement of new members. Conducts new onboarding seminars for new members every other month.
• Connects with members to articulate membership benefits, engage them further with the association, and strategize to increase our membership growth.
• Other duties as assigned.

  Marketing                                                                                             

• Working with the Social Media and Communications Associate, managing the membership marketing & communications schedule, and coordinating activities with and internal stakeholders.
• Coordinates department contributions to NPWH publications.
• Tracks marketing efforts and works with the team to improve outreach results.
• Oversees the Social Media and Digital Communications Associate.

IDE Statement:

NPWH is committed to increasing inclusivity, diversity, and equity in our organization, the WHNP profession, the women's and gender-related healthcare field, and beyond.

Our membership is composed of professionals representing diversity by, but not limited to, specialty area, educational background, race and ethnicity, age, geographic location, socioeconomic status, ability, gender and identity, sexual orientation, and personal beliefs. We actively seek to engage and amplify the voices that have historically been silenced, and ensure they are represented in our staff, leadership, and programming.

Our profession recognizes the need to grow in diversity and dismantle racism, discrimination, and other barriers to education and career paths for professionals from underrepresented and marginalized groups. We work together with others to expand opportunities and promote diversity within the WHNP professional community.

Our field understands the health disparities and injustice created by implicit bias, social determinants, and systemic racism. Through self and organizational assessment, education, professional development, and advocacy, we work to counter these forces and work for equity in all aspects of women's and gender related healthcare.

Qualifications: 

• At least four years of progressive membership experience in an association or nonprofit.
• Demonstrated record of achievement in recruiting and retaining members.
• Solid skill set in marketing and communication; sales experience a plus
• Excellent oral and written communication skills, including ability to write succinctly and persuasively, as well as interact effectively and cordially with members (via phone, email, and in-person)
• Experience working with a membership database (Your Membership (YM) is a plus); demonstrated ability to manage and maintain data records with accuracy and thoroughness.
• Demonstrated ability to effectively plan, organize, prioritize, and manage complex projects with limited supervision.
• Ability to work independently, but also contribute to a collaborative team environment.
• Must be energetic, self-starting, solutions and detail-oriented, and have a strong commitment to the mission and goals of the association.
• Ability to travel as needed, including mandatory travel to the Annual Conference each fall (1 week)

NPWH is an equal opportunity employer and encourages applications from women, people of color, people of all gender identities and sexual orientations, veterans, and people with disabilities. 

NPWH seeks a candidate to ideally start employment on or around March 15, 2023. 

Applications must include two writing samples from a membership campaign, a 1-page cover letter, and CV. Applications without writing samples and cover letter will not be reviewed. Please send your materials as one complete PDF document (when possible) to [email protected].