Application Engineer

JOB SUMMARY

The Application Engineer drives the commercial process, working in conjunction with the sales teams to sell custom engineered to order type product(s). Should learn to identify commercial and technical issues to assure complete customer satisfaction through all stages of the sales process.

PRINCIPLE DUTIES AND RESPONSIBILITIES

Customer Experience:

• Build and maintain strong relationships with customers to ensure ongoing customer satisfaction
• Understands needs in the market by visiting customers
• Understands customer needs and develops solution for those needs
• Works together with Sales, Order Handling & Project Management to ensure improving/ongoing customer satisfaction
• Host customers during onsite visits, inclusive of tours, meals, product technical reviews and commercial negotiations

Product Excellence:

• Develop and present product and product training material
• Assists in the definition and communication of the value proposition of the product, to the customer
• Define and communicate product value propositions
• Provide product, application and technical support to the Sales Team

Commercial Results:

• Create demand through technical promotion, providing solutions and value selling
• Collaborate, develop and implement plans to meet commercial objectives
• Drives achievement of orders & profitability targets in collaboration with sales team
• Prepare complete, accurate, on-time proposals leveraging a competitive solution, addressing customer needs, while outperforming competition
• Issue proposals to customers and supports commercial and technical inquiries
• Prepares accurate cost estimates to support proposals
  
  

KNOWLEDGE, SKILLS & ABILITIES

• Excellent communication skills
• Strategic thinker with relationship building skills
• Problem solver mentality; strong analytical and decision making skills
• Well organized with exceptional written, verbal and formal presentation skills
• Exceptional track record of dealing with and influencing internal and external customers
• Ability to motivate stakeholders to achieve results through teamwork

Required Education / Experience

• Bachelor s degree in Engineering or related field

Preferred Education / Experience

• 3-5 years of customer facing roles
• Up to 5 years of results-oriented experience in marketing and/or sales environment
• Strong knowledge of the electric power industry
• Bidding/proposal preparation experience
• SAP Experience

Prolec-GE Waukesha, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other reason prohibited by applicable law.