Senior Customer Solutions Engineer

• *It's fun to work in a company where people truly BELIEVE in what they're doing**
• *Job Description Summary:**

The Senior Customer Solutions Engineer (Senior CSE) provides critical difference-making skills to support Rocket's customers in their implementation of Rocket Content Services technologies. These technologies help organizations automate, secure, deliver, and derive new value from organizational information in data, application, process, infrastructure, and user contexts. You will be at the center of key industry trends and technical change at some of the largest organizations in the world.

Candidates for this position are technically versatile and have a unique blend of skills that permit you to participate in a highly collaborative team approach while being an independent self-starting change agent for customers, Rocket software, and the industry. In this position, you will:

• Deliver services that enable successful post-sales deployment of Rocket solutions
• Solve real problems for, and deliver real value to, Rocket's customers and partners on a daily basis
• Deliver successful outcomes for Rocket's customers and partners with speed, precision, quality, and innovation
• Demonstrate that Rocket takes our commitments seriously - to our customers, to our partners, and to each other
• Embody Rocket's core values of empathy, humanity, trust, and love
• Delivering services that allow for successful post-sales deployment of Rocket solutions
• Solving real problems for, and delivering real value to, our customers and partners - every day
• Delivering successful outcomes for our customers and partners with speed, precision, quality, and innovation
• Demonstrating that we take commitments seriously - to our customers, to our partners, and to each other

**Essential Duties and Responsibilities** :

Provide exceptional value-driven services to customers:

• Build upon established solution delivery techniques to help drive continual improvement
• Establish credibility as a Rocket product expert with all audience levels
• Mentor and teach junior consultants on product implementation strategies
• Leverage Rocket subject matter experts to provide effective and creative solutions to Rocket customers
• Handle objections professionally; answers questions quickly and concisely; addresses challenges assertively and persuasively
• Partner with Project Management to communicate progress, risks and roadblocks considering customer objectives, timeframe and budget
• Gain an understanding of the customer business and seeks to identify opportunities where Rocket can bring added value to the customer
• Guide client best practices configuration and use of Rocket products and trains customers in administration and use of the products
• Demonstrate consulting and technical leadership skills and is able to lead teams on engagements with mid-level complexity
• Contribute as a subject matter expert in services pre-sales activities including discovery, scoping, and solution proposals

**Required Qualifications:**

• 5+ years consulting/implementation experience, with a demonstrated ability of enhancing customer relationships
• Experience with distributed operating systems (Linux, Windows), with experience with cloud technologies (AWS, Azure, etc.) a bonus
• Critical thinking, analytical and problem solving, problem determination, diagnosis, identification, testing, and resolution
• Knowledge of Content Management technology (e.g., Mobius, FileNet, OpenText, Documentum, etc.) strongly preferred
• Language skills: fluent spoken/written English
• Self-motivated and able to manage multiple projects simultaneously, regardless of timeline or time zone variations

**Preferred Qualifications:**

• Experience with distributed operating systems (Linux, Windows)
• Knowledge of databases and database concepts (DB2, Oracle, SQL Server, PostgreSQL, etc.)
• Knowledge of Web Application Servers (WebSphere, Tomcat)
• Excellent written and verbal communication
• Experience with REST API (or Java APIs)
• *Education:** Bachelor's Degree or equivalent experience
• *Travel Requirements: ~** 10%
• *Information Security:**

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

**Diversity, Inclusion & Equity:**

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

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Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.

_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_