Elavon Customer Care Representative (Remote U.S. Based)

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

A Customer Care Representative will work in a high volume environment assisting with complaints or troubleshooting technical issues along with billing issues.

Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned. Responds to telephone inquiries, requests and problems from merchants. Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals. Communicates applicable policies, procedures and practices to merchants. Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.

Basic Qualifications

• High school diploma or equivalent


• Six months to one year of customer service experience

Preferred Skills/Experience

• Basic knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems and procedures


• Excellent telephone, interpersonal and verbal communication skills


• Good problem-solving and negotiation skills as well as the ability to handle difficult customer calls


• Ability to identify and resolve/escalate complex problems


• Proficient keyboard and computer skills, especially Microsoft Office applications


• Proven commitment to high quality customer service


• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Work Environment:

• You will have performance standards that are set by senior leadership.


• You will receive coaching both one on one and side by side frequently from your manager.


• You will be on a team of about 15 with one primary manager.

Core values:

By practicing these values, we continue to meet the challenge of being a leading service provider in the banking industry.

• We do the right thing We act ethically, honestly and with integrity.


• We power potential We champion and encourage potential in our customers, each other and our communities


• We stay a step ahead We value continuous improvement over fast growth, because bigger isn't better: Better is better.


• We draw strength from diversity Diversity, inclusion and collaboration aren't just policies- they're defining characteristics of our culture.


• We put people first We invest in enhancing the skills and knowledge of our employees to create great experiences for our customers.

What we offer:

• Shift differentials and varied schedules available


• Paid training and development opportunities


• Competitive wages and performance-based bonus opportunity


• Comprehensive benefits package including: Medical, dental and vision plans. Paid vacation to help you recharge, Ten paid holidays every year, Tuition reimbursement, Maternity and paternity leave, 401(k) plan with company match.

Training class start date: February 24, 2023

This position is remote, US.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.

Benefits:

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com.

EEO is the Law

Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00 - $22.00

This is an Elavon posting. Elavon is a part of the U.S. Bank family.

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.