Provider Relations Specialist
MAXIMUS
New York, New York
provider relations
relations
operational
ipp
health
people
irp
providers
technical
collaborate
customer service
credentialing
government
November 28, 2022
MAXIMUS
New York, New York
- About MaximusMaximus is a global organization that partners with national, state and local governments to provide critical health and human services.
- With decades of experience designing, developing, and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve.
- � About the ProgramMaximus administers the Independent Practitioner Panel (IPP) program.
- The purpose of the IPP is to complete assessment reviews and issues practitioner orders for New Yorkers who qualify for long-term in-home care.
- � This is an exciting new program that directly contributes to positive long-term outcomes for vulnerable populations in New York State.
- � About the PositionWe're looking for enthusiastic and engaged Provider Relations Specialists to join the program.
- In this position, you'll be working on a supportive team to act as a primary point of contact for IPP/IRP providers as assigned to provide technical assistance, and act as a conduit for all operational questions and issues.
- � The Specialists will collaborate with the Operational Support Unit (OSU) to address clinical operational issues and/or concerns as needed.
- � This position is customer-service-focused and ensures consumers' issues are resolved in alignment with program policy and protocol.
- We're seeking individuals who are people-oriented with great customer service skills, a great eye for details, efficient work practices, and strong attention to detail.
- If you're looking for a role where you can make an impact in the healthcare industry, this is the position for you.
- This is a fully remote position.
- What You'll NeedThe successful incumbent must have a Bachelor's Degree from an accredited school in a related field.
- The ideal candidate must have at least three (3) years of relevant experience in the healthcare industry.
- To be successful in this role the candidate must have a knowledge of Credentialing.
- The ideal candidate must have experience in a customer service environment and a high level of computer literacy, knowledge of MS Excel and the ability to learn new software programs quickly and intuitively.
- Additionally, you must have excellent organizational, interpersonal, written, and verbal communication skills and the ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Lastly, the candidate must possess the strong ability to successfully execute many complex tasks simultaneously and produce quality work within deadlines.
- Essential Duties and Responsibilities:- Act as primary point of contact for IPP/IRP providers as assigned to provide technical assistance, and act as a conduit for all operational questions and issues.
- - Collaborate with Operational Support Unit (OSU) to address clinical operational issues and/or concerns as needed.
- - Responsible for making scheduled visits remotely/in person as assigned to provide training and education on Maximus policy and procedures as necessary, ensuring provider/consumer satisfaction and operational readiness/success.
- - Engage IPP/IRP providers as required to assist monitoring turnaround time to ensure Service level Agreement (SLA) adherence.
- - Assist with provider outreach between Medical Director and Clinical Manager to Clinicians as needed.
- - Assist the Operations Support Unit and Credentialing teams with maintaining accurate Provider Data Files and availability.
- - Assist with the recruitment of Clinicians in collaboration with Human Resources and Vendors as applicable.
- - Collaborate with Human Resources and Vendor(s) to develop and implement effective recruitment strategies ensuring robust pipeline of candidates across platforms as needed.
- - Ensure recruitment is aligned with geographic/program needs.
- - Maintain Provider Profile Data Base (MaxEB).
- Minimum Requirements:- Bachelor's degree in related field.
- - 3-5 years of relevant professional eperience required.
- - Knowledge of online recruiting tools and sourcing applications.
- - Knowledge of Credentialing.
- - High degree of technical knowledge and proficiency in navigating between multiple systems.
- - Strong interpersonal and communication skills.
- - Exceptional organizational skills and attention to detail.
- - Ability to multi-task and prioritize job duties.
- - Experience with CRM's is preferred.
- - Excellent attention to detail exhibited through written, oral and documentation job responsibilities ability to thrive in remote work environment.
- Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
- Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
- With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
- EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
- We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
- We're proud of our connections to organizations dedicated to serving veterans and their families.
- If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
- A committed and diverse workforce is our most important resource.
- Maximus is an Affirmative Action/Equal Opportunity Employer.
- Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
- Maximus compensation is based on various factors including but not limited to a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
- Annual salary is just one component of Maximus's total compensation package.
- Other rewards may include short- and long-term incentives as well as program-specific awards.
- Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
- Compensation shall be commensurate with job duties and relevant work experience.
- An applicant's salary history will not be used in determining compensation.
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