Systems Operations Engineer

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Systems Operations Engineer in Technology as part of Technology Infrastructure. Learn more about the career areas and lines of business at wellsfargojobs.com .

This role will act as a liaison between our business partners, and technical organization by participating in planning, conducting, and directing the analysis of systems and components supporting various lines of businesses. Provides assistance with identifying and evaluating procedures to meet the business needs. Will work with user groups to resolve questions, assess user needs, and recommend changes. Implement system changes and/or new sub systems.

In this role, you will:

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
• Identify opportunity for process improvements within technical support strategies and plans
• Review and analyze technical queries to extract data, create standard databases, or perform configurations to fine tune systems supporting low to medium risk technical deliverables
• Present recommendations for resolving complex technical queries
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
• Work as an internal consultant regarding use of tools and processes
• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers

Required Qualifications:

• 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ Years of ServiceNow experience

Desired Qualifications:

• 2+ years of Incident Management System experience
• 2 + years of experience troubleshooting environments across the entire architecture (i.e. applications to infrastructure)
• Excellent verbal, written, and interpersonal communication skill.
• Extensive technical writing skills
• Excellent problem solving, analytical and decision-making skills with high attention to detail and accuracy
• 2+ years of MS Office 365 Products, including Visio experience
• JIRA or Agile experience
• Ability to work effectively, as well as independently, in a team environment
• Knowledge and understanding of cloud computing

Job Expectations:

• Willingness to work on-site at stated location on the job opening
• Ability to work additional hours as needed
• Ability to travel up to 5% of the time

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.