Technical Support Engineer

AutoRABIT is hiring for the position of Technical Support Engineer.

Education and Qualifications:

• Must be living in and be eligible to work in the United States
• Bachelor's Degree in Computer Science or equivalent
• Certification in Salesforce.com is an added advantage

This job is 100% remote.

Job Role:

AutoRABIT is looking for a technical support engineer with experience in supporting development processes and tools, who will assist our customers in very demanding and complex development environments. You will be expected to learn new products and technologies quickly and constantly. In addition, you are expected to have top-notch troubleshooting, communication, and customer service skills.

As a Support engineer, you will contribute to AutoRABIT products' adoption and success. You will provide an individualized level of service to our customers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also investigate and solve customer issues in a timely manner. On behalf of AutoRABIT, you will represent our customer voice in product discussions.

Key Responsibilities:

• This position is the first contact point for new customer support requests.
• Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation, managing customer relationships all along the way.
• Collaborate with Sales, Solution Consultants, Engineering, and Product Management to improve overall customer experience and make sure our Service offers maximum value to our customers.
• Work with the rest of the team to listen, challenge, and refine customer feedback to feed discussions with products teams and shape product evolutions.
• Be creative and find solutions to improving the customer experience and the way we work
• Maintain communication with clients on the status of all open requests. All responses should be professional, complete, well-formatted, and consistent with prior communications.
• Possess excellent written and verbal US English communication skills.

Desired Skills and Experience:

• 3+ years’ experience using or administrating a DevOps pipeline: SCM (e.g., Git, SVN), IDE (e.g., Visual Studio, IntelliJ), CI (e.g., Jenkins Pipelines, Azure DevOps, Bitbucket, GitLab). More than acronyms, these are the tools that our customers use and that our products integrate with.
• Experience with system-wide deployments. Because sometimes an issue is not caused by the application itself, but by the network, the underlying server, the database, or something else.
• Investigation skills to understand problems in their context and the ability to reproduce these scenarios.

AutoRABIT Profile:

AutoRABIT is the leader in DevOps and CI/CD for SaaS platforms such as Salesforce. Its unique metadata-aware capability makes Release Management, Version Control, and Backup & Recovery complete, reliable, and effective. AutoRABIT’s highly scalable framework covers the entire DevOps cycle, which makes it the favorite platform for companies, especially large ones that require industrial strength and robustness in their deployment environment. AutoRABIT increases the productivity and the release velocity of developers, which makes it a critical tool for development teams, particularly businesses with complex applications. AutoRABIT was started in 2014, continues to expand its capabilities, and is well-positioned for growth. The company is headquartered in CA, USA.

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