Solutions Engineer

About the Company
Headquartered in Foothill Ranch, California, iBASEt simplifies complex manufacturing. Its solutions replace disparate production, quality, and MRO applications with paperless, digitally integrated solutions. From process and inspection, planning to the shop floor, and the execution of sustainment activities, iBASEt’s proven, pre-configured, and out-of-the-box solutions deliver real-time visibility and control that accelerates manufacturing performance.
We apply that same dedication to creating a diverse and inclusive work culture that inspires our core values: Professionalism, Excellence, Teamwork, Continuous Improvement, Customer Focus and Innovation.
We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset – our people!

Job Summary:

Solution Engineer supports the sales team to gain new customers and help drive business growth. They will be a motivated risk taker and team player. Solution Engineers are strategic and focused thinkers who understand their prospects’ business and how the iBASEt solutions deliver value inside and out. They have the courage and poise to quickly develop relationships and to get through to the right decision makers and make an impact upon the customer sale. They have the experience in managing individual as well as team targets and have a natural flair for selling. To thrive in this role, you will be an overachiever who is always pushing yourself to do more. You will be able to positively overcome resistance to gain commitment, establishing long term client relationships and help make iBASEt’s concepts simple and compelling. You enjoy taking a problem and converting into relatable ideas your customer can understand. You are both a logical visionary, technically minded and can quickly asses a situation and adjust your presentation, discussion, and focus to the audience level.

Essential Functions:

• Partner with and support the Account Executives (AE) to accelerate iBASEt software revenue growth

• Collaborate with AE team and provide input on region and client account plans as necessary

• Assist in business case development – value of iBASEt solutions against client strategic objectives

• Provide and deliver technical presentations and demonstrations to describe how iBASEt products will best meet the customer business and technical requirements

• Develop a strong ability to deliver targeted messaging around iBASEt and customer initiatives

• Become proficient in all iBASEt solutions – with the ability to present and demonstrate against client requirements

• Evaluate product/service marketability in terms of customers’ technical and manufacturing needs

• Develop and deliver workshops and product demonstrations

• Maintain up-to-date awareness of activities, industry trends & government regulations

• Establish long-term, ongoing customer relationships

• Describe industry best practices to prospects in an effective manner

• Provide fundamental training and best practices

• Lead or assist with Return on Investment (ROI) evaluations

• Recommend solution enhancements or modifications to customers

• Team with product development and R&D departments to drive customer value for roadmap and future capabilities

• Relay customer needs/wants back to Product to drive development priority

• Assist in all aspects of bringing an account to closure

• Support services implementations as requested

• Support partner sales as requested

• Support marketing activities through presenting product and industry knowledge via webinars, conferences, website materials and other marketing collateral

Requirements:

• Knowledge of Aerospace & Defense manufacturing processes

• Extremely detail oriented and customer focused

• Analytical nature with the ability to solve complex business issues

• Excellent knowledge of basic computer systems functions & MS Office Suite

• Excellent communication and customer relations skills, both written and oral with the ability to build effective customer relationships

• Well-developed presentation skills

• Ability to work and problem solve individually as well as in team setting

• Hands-on experience with iBASEt Solumina, Product Lifecycle Management systems (e.g. PTC Windchill, Siemens Teamcenter), Enterprise Resource Planning systems (SAP, Oracle, IFS, Infor) or Salesforce CRM

• Past software deployment experience (e.g. MES, PLM, ERP)

• Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping, and business process redesigning

• Knowledge of basic IT functions: server/VM configuration, authentication factors (SAML, SSO, LDAP), certificate authority (SSL)

• Competency with Atlassian (Confluence, Jira), Roadmonk or Zendesk products

• Must be able to travel nationally, up to 50% at times, providing on-site consulting work to clients and have the ability to work remotely from your home office

Required Education/Experience:

• Bachelor's degree in technical or business-related field

• Five or more years of hands-on experience in complex discrete manufacturing such as aerospace, medical devices, defense, or other highly regulated manufactured products and their supply chain

• Three or more years' experience working with an electronic execution system (e.g. MES, MoM, PLM)

Work Authorization/Security Clearance Requirements:

Not Applicable

What we offer
We are committed to offering the best to our employees. We offer a comprehensive benefits package that includes:

• Competitive salary
• Yearly Performance Bonuses
• Referral Bonuses
• Comprehensive Medical/Dental/Vision Plans
• Company Paid LTD/STD
• Company Paid Life Insurance
• HSA/FSA
• Unlimited Vacation
• 40 hours of sick time per year
• Paid Holidays (10 per year)
• WFH Equipment Stipend
• Internet/WIFI stipend
• 401K - company match
• Educational Assistance Program

Our company values work-life balance, and for this offers benefits such as Remote Work, Flexible hours, and a Wellness program.