Field Engineering Specialist (Westcoast)
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At IHI Terrasun, we are at the forefront of changing the world with green energy solutions. To build on our incredible success, we need a driven, curious, and collaborative people to join our growing team.
We know our most important assets are our people, and your role will be critical to our future success.
Scope of Job
The IHI Terrasun Solutions Field Engineering Specialist will provide customers with technical direction and support for ITS systems, including hands on installation, commissioning, maintenance, and repair of these products. The Field Engineering Specialist must be able to articulate technology and product positioning to both business and technical users and must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the system life. The selected candidate can expect a fast paced, exciting learning environment as we move into the next phase of business growth.
Primary Job Functions
- Install, commission (validate and verify), execute preventative maintenance, and repair energy storage systems
- Provide technical consultation and product support to technical and commercial counterparts, including communications with other Field Service Engineers, Sales, Engineering, Product Management, and Logistics on a daily basis
- Participate in on-site project management (start-up and commissioning)
- Communicate customer feedback to Engineering and Sales teams
- Conduct training of customer personnel via a train-the-trainer program to enable them to operate equipment safely and effectively
- Provide technical support for fault isolation and troubleshooting
- Communicate directly with the customer concerning final warranty decisions
- Coordinate return and repair of defective parts in support of warranty claims
- Travels to and remains at all assigned jobsites until assigned tasks are completed
- Develop and manage field tools for field assignments / projects
- Ensure excellence in all operational areas
Requirements:
- Degree in Electrical Engineering or similar (4 year degree) or 8+ years relevant experience in field engineering & services in electrical power equipment or energy space
- Experience with high power electrical equipment and work
- Demonstrated ability to exceed individual performance goals and to work with engineering & sales personnel to achieve team objectives
- Self-directed, highly detail-oriented, organized, and flexible
- Excellent oral and written communication skills
- Accomplishments that reflect leadership, teamwork, integrity, and accountability
- Willingness to travel and work with customers
Desirable:
- Advanced degree in a technical field such as EE, ME, or Computer Science/Engineering.
- Knowledge of detailed requirements of a broad range of battery applications
- Demonstrated ability to manage, analyze, and interpret data
- Knowledge of battery standards, regulations, and safety procedures
- Demonstrated accomplishments in meeting project/program goals, while satisfying quality, performance, schedule, and cost requirements
- Project and people management experience
- Demonstrated accomplishments in customer-focused problem solving
Work Environment & Physical Demands
- Work is performed in an office environment.
- When working at a customer project site or supplier facility, Personal Protective Equipment (PPE) may be worn for safety purposes.
- Limited travel is required to customer project sites and supplier manufacturing facilities.
Travel & Location:
- The position is based in Nevada, and involves 75% or more travel to customer sites, including international.
The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company's discretion.
About IHI Terrasun Solutions:
IHI Terrasun Solutions is a subsidiary of IHI Corporation, a 165-year-old, $15 Billion organization with deep energy industry experience. IHI Terrasun Solutions is a solar + storage systems integration and lifecycle services provider with highly integrated hardware and software capabilities.
The robust software and top tier energy storage solutions are developed by the expert team at IHI Terrasun Solutions. Employees have extensive industry knowledge and experience, and enthusiastically seek to build on IHI's advanced product offerings.
To design systems, IHI Terrasun Solutions uses proprietary software that operates on the same algorithm later used to deploy the system in real-time. This end-to-end algorithm structure coupled with the support offered by a well-established parent organization enables IHI Terrasun Solutions to provide an advanced warranty to customers, reducing project risk and increasing clarity on system scheduling and deployment.
With solar + storage expertise, robust service offerings, and technology-agnostic solutions, IHI Terrasun Solutions develops efficient and streamlined systems to achieve your energy storage goals.
IHI Terrasun has over 480MWh of projects currently installed, contracted, and in construction with over 1GWh of projects in advanced phase of contracting.
Benefits:
Not only do our employees get the chance to work in a rapidly growing energy business with global impact, they also have access to some of the best benefits in the industry, including:
- 100% employer paid health, dental, and vision insurance for our premium Anthem Blue Cross PPO plan
- 401(k) plan contribution matching
- Employer sponsored Life, AD&D, Short-Term and Long-Term Disability Insurance
- Tuition and continuing education stipend
- Fantastic employee culture