Engagement Manager

THE JOB
This is an Engagement Manager position and requires someone who has Project Management, Claims & Software Implementation experience. As an Engagement Manager your roles and responsibilities will include:

• Lead the implementation and support of multiple, large, complex projects, and any small to medium projects, by working with a diverse, virtual, cross-functional team.
• Be the client-facing representative for the Change Healthcare Claims Xten Service Delivery Team.
• Work closely with Account Management to manage the client, to define the client roadmap on an ongoing basis, and to strategize continued optimization of the customer s use of the solution to drive their savings goals/targets.
• Lead the Service Delivery Team to execute on the client roadmap.
• Coordinate and maintain interdepartmental relationships/dependencies associated with any implementation projects, upgrades, and post-Go Live production needs.
• Manage the progress of the projects ensuring an on-schedule, on-budget delivery.
• Effectively manage change. Creating and managing forecasts within +/-5% for all projects and production support utilization (i.e., to anticipate, plan, and monitor each of the resources included in each forecast to meet the planned/estimated hours).
• This further entails monitoring and managing yourself and the Claims Solution Consultants (CSCs) utilization to above 80% billable utilization week over week.
• Work with functional managers for the Quality Analysts and Business Analysts as assigned to the Service Delivery Team to ensure the same.
• Cultivate a strong team environment for the Service Delivery Team to thrive in servicing customers to a high level of satisfaction, and as an integral part of the overall delivery system made up of internal supporting groups/departments. (i.e., ensure strong communication in managing expectations and strategizing with all levels, effectively working conflicts to mitigation/resolution, and creating and sustaining strong working relationships with team members and stakeholders at all levels).

DESIRED SKILLS AND EXPERIENCE
Most importantly, you need to be a passionate Engagement Manager who enjoys his work and is considered to be one of the best within your organization. The ideal Engagement Manager would be someone with deep experience in many (if not all) of the following:

• 5 + years experience in IT Project Management
• 4+ years in Software Implementation Project Management including conflict resolution, resource allocation and resource prioritization
• 3+ years of healthcare experience, preferably in a payor environment (may overlap with above) with the familiarity of claims processing and claims payment operations

We understand that even if you are a seasoned Engagement Manager you may not have all the skills listed here. If you are good at what you do and have the willingness to learn, let's talk.

ADDITIONAL INFORMATION
Compensation: Based on Experience. One of the best in the industry
Minimum Education: Bachelor s, Master s or Doctorate in Computer Science or Engineering
Minimum Experience: 5 + years experience in IT Project Management
Type of position: Contract Position
Telecommute: Yes
Location: Remote