Network and Security Engineer - NG9-1-1 NOC/SOC

Publication Date:

Feb 2, 2023



Ref. No:

410698



Location:

Boca Raton, US, 33431



About Atos



Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.



The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.



Position: Network Engineer



Location: Boca Raton, Florida



L3 Network and Security Engineer Job Description Atos Public Safety solutions and services focus on Public Safety agencies.



As a trusted partner with wide ranging service capabilities, APS helps clients transform and succeed in challenging circumstances.



The diversity and breadth of the entire APS portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes APS from other companies in the industry.



The Unify OpenScape Voice Systems – L3 Technical Support team in US provides Advanced Technical Support to our world-wide customers.



Role & responsibilities



As a Level 3 Support engineer, you are required learn the product as well as its usage in the real world customer scenarios. This is NOT a call Centre job and requires very high levels of technical depth to troubleshoot the problems that may occur in Core products, operating systems, networks, databases, applications, third party products as well as custom codes.



In addition, you will:

Network Engineer Job Duties:

• Deploy, configure network based on designs provided. Good knowledge and experience with Cisco IOS and Nexus platform. Preferred candidate with advance Cisco certifications.


• Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.


• Secures network system by establishing and enforcing policies; defining and monitoring access.


• Accomplishes information systems and organization mission by completing related results as needed.


• Reporting network operational status by gathering, prioritizing information; managing projects.


• Good knowledge on troubleshooting tools such as Wireshark packet capture analysis, Netscout performance monitoring tool and netflow analyzer tools.


• Detailed knowledge on QOS configuration and troubleshooting.


• Good knowledge and experience working with both local and global load balance configuration and troubleshooting.


• Flexible to work in any assigned shift and be available for any emergency calls.

Skills Required Mandatory:

• In depth Network Operating Systems / Administration knowledge & experience


• Especially for Cisco. Troubleshooting networking and voice call path issues. Computer networks and Network Voice Systems, VPN, MPLS, TCP/IP, SIP, network protocols. Experience with Virtualized Networks including (VMWARE).


• Zenoss or other SNMP monitoring tool.


• Syslog analysis.


• Network access control and security.


• MacAfee EPO, DDOS, NG Firewalls.


• Clear and effective communication skills (oral and written English).


• Excellent email and telephone etiquette.


• Listening skills. Analytical and problem solving skills


• Ability to work as a part of a global team, despite the diversity (cultural, geographic and other differences).


• Readiness to work in morning / evening shifts. Weekend of rotation basis.


• Analyzed and troubleshoot complex network routing issues.


• Analyzed and troubleshoot complex telecommunication protocols and escalate and collect issues. SS7 (signaling system 7), SIP, TCP (transmission control protocol), MIME (multipurpose Internet mail extensions) and SGCP (signaling gateway control protocol), UDP (unified datagram protocol), RTP (real time protocol), RSVP (reservation control protocol), MSRP, RTC.

Qualifications :

• BSC/ Networking


• 10+ years of successful Experience in related field and successful demonstration of Key Responsibilities and Knowledge.


• Demonstrates ability to advance technologies, processes, and practices in area of specialization or discipline.


• An expert on the OpenScape Applications and other application and has successfully implemented several best practices.


• Serves as the leading point of authority and/or source of technical/scientific knowledge.


• Demonstrates extensive knowledge of organization's business practices and issues faced and contributes to problem resolution of those issues.

#LI-US #LI-Remote



Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.



Nearest Major Market: Palm Beach



Nearest Secondary Market: Miami