Engineer, Software Development & Engineering

Description

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required. Job Summary Customer Experience Technologies (CXT) is responsible for the technology, systems and tools that support the customer lifecycle (sales, activation, billing, support, etc.), as well as employee-facing teams such as human resources, finance, and workplace information technology. These tools and systems are foundational to our ability to meet and exceed customer expectations and support an excellent employee experience. Job Description Core Responsibilities Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs. Designs new software and web applications, supports applications under development and customizes current applications. Develops software update process for existing applications. Assists in the roll-out of software releases. Trains junior Software Development Engineers on internally developed software applications. Oversees the researching, writing and editing of documentation and technical requirements, including evaluation plans, test results, technical manuals and formal recommendations and reports. Keeps current with technological developments within the industry. Monitors and evaluates competitive applications and products. Reviews literature, patents and current practices relevant to the solution of assigned projects. Provides technical leadership throughout the design process and guidance with regards to practices, procedures and techniques. Serves as a guide and mentor for junior level Software Development Engineers. Assists in tracking and evaluating performance metrics. Ensures team delivers software on time, to specification and within budget. Works with Quality Assurance team to determine if applications fit specification and technical requirements. Displays expertise in knowledge of engineering methodologies, concepts and skills and their application in the area of specified engineering specialty. Displays expertise in process design and redesign skills. Presents and defends architectural, design and technical choices to internal audiences. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. About Our Perks & Benefits We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated. Here's a look at just some of the perks and benefits we make available to our US-based employees: Medical & Dental 401(k) Savings Plan Generous paid time off Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages. Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet. Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms. Learn more at https://jobs.comcast.com/life-at-comcast/benefits (https://jobs.comcast.com/life-at-comcast/benefits) Reasonable Accommodation: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. Comcast is an EOE/Veterans/Disabled/LGBT employer. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 7-10 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.