Collections Associate I - REMOTE

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Summary

The National Customer Collection Associate (NCCS) will work directly with Customers as an advocate to effectively manage the Ryder receivable base through partnering with the Customer key decision makers, their payables process (corporate and division locations), and by providing service and support to billing issues. The NCCS will interact with National Sales, National Rental, Operations Management and Sr. Finance Management for collection of accounts receivable, Customer support in dispute resolution and oversight in risk of loss.

Essential Functions

• Act as the single receivables advocate contact for the National Customer Collection (Lease, Rental, & On Demand Maintenance) portfolio responsible for managing tactical accounts receivable (A/R) issues, supporting the National Account Manager (NAM), National Rental Manager (NRM), Director of Operations (DOO) and Sr Finance Management, allowing them to manage the strategic customer issues for the accounts.
• Responsible for service and support for resolving deductions and disputes on billed invoice open amounts based on partial payment, analysis or Customer feedback, and the resolution, or facilitation of resolution, of the invoice amount(s) as it relates to Lease, Rental and On Demand Maintenance disputed rates, days, miles, subs, accidents, fees, insurance, license, tax and/or maintenance (Ryder or Customer unit) including purchase orders, Repair orders, fee mark-up or other customer requirements or special instructions, etc.; for all the accounts within the portfolio of business, by means of customer payment, invoice credit or combination of; and as necessary, identify root cause and close loop resolution on recurrence deductions and disputes in upstream people and process.
• Provide regular updates and overview summaries on open A/R to Customers to ensure aged receivables, disputes and deduction are managed within financial targets. Provide regular touch points with the customer to ensure satisfaction with open receivables.
• Provide Ryders Finance organization Senior Leadership, NAM, NRM and DOO with forecasting on receivables including bad debt expense, risk of loss or other major dispute adversely impacting financial metrics or service levels, through information gathered by collections and receivable management, in order to help manage negative impact to the organization.
• Participate in projects, committees or focus groups related to enhancements in Collections, Accounts Receivable, Credit Billing/Invoicing, or Customer Service.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Other Ability to develop an understanding and familiarity of the customers processes, build rapport, and provide customer service skills in order to optimize receivables and provide timely support and resolution of issues
• Other Solid experience in communicating (verbal and written) with commercial customers in various levels of internal and external management, in collecting account receivables (A/R) and resolving disputes
• Other Ability to work independently and effectively handle multiple tasks with limited supervision
• Other Strong time management skills and ability to assess and prioritize multiple requests while being held accountable for financial results
• Other Ability to work in a fast paced business environment while maintaining a high degree of integrity and professionalism with the customer base
• Ability to understand accounting concepts as they apply to forecasting, reconciliations and overall portfolio management
• Other Ability to develop and maintain rapport with senior management and customers (Corporate and Division locations) within National Customer base, including C-level
• Other Ability to identify, recommend, and develop billing/invoicing/ operating/collections processes to efficiently interact with customer processes to shorten the order-to-cash cycle
• Other Strong people, peer relationships and persuasiveness skills
• Other Strong oral, written communications and active listening skills
• Other Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Other Ability to work independently and as a member of a team
• Other Flexibility to operate and self-driven to excel in a fast-paced environment
• Other Capable of multi-tasking, highly organized, with excellent time management skills
• Other Detail oriented with excellent follow-up practices
• Intermediate skills with MS Excel (Pivot tables, VLOOKUP, formatting, functions)
• Knowledge/Ability to learn other Ryder communications Platforms (Workday, RIDE, and MS Office) and internet browser tools advanced required
• Proven problem solving analysis in effectively identifying and resolving customer problems in a timely and efficient manner advanced required

Qualifications

• Associate's degree required or 5 years related experience
• Two (2) years or more Equivalent financial service experience (collections, credit, customer service, billing or related field preferred
• Intermediate skills with MS Excel (Pivot tables, VLOOKUP, formatting, functions)
• Knowledge/Ability to learn other Ryder communications Platforms (Workday, RIDE, and MS Office) and internet browser tools advanced required
• Proven problem solving analysis in effectively identifying and resolving customer problems in a timely and efficient manner advanced required

Travel

1-10%

DOT Regulated

None

Applicants from Colorado, Connecticut and Washington State:

Salary is determined based on internal equity; internal salary ranges; market

data/ranges; applicants skills; prior relevant experience; certain degrees or

certifications, etc.

The salary for this position is $50,000.00 annually

Ryder offers comprehensive health and welfare benefits, to include medical,

prescription, dental, vision, life insurance and disability insurance options, as well as

paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan

Job Category: Credit & Collections

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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