Team Manager - Commercial Insurance Sales Support - USA Work from Home
Sutherland Global
Remote
team
manager
commercial insurance
insurance
sales
sales support
usa
work from home
team
administrative
government
leadership
manager
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September 28, 2022
Sutherland Global
Chesapeake, VA, VA
FULL_TIME
Company Description
Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Manager to oversee a team of commercial licensed agents. This is a fully remote role!
We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed
we want to work with you!
Job Description
Team Managers in this role get to: Impact the business: By driving results aligned with stated goals for performance metrics
telephony metrics
utilization
productivity
attendance and attrition. Manage administrative responsibilities: Such as attendance tracking
queue administration
and corrective delivery. Influence the lives of others: Develop
train
and manage team members. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs
resolve issues
and meet expectations. Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Keep leaders informed: Relay important information in the form of timely and accurate reports.
Qualifications
Our most successful candidates will have: - Experience in managing a team of work-from-home direct reports (licensed commercial insurance agents)- Experience and knowledge in Insurance Sales (Commercial is preferred)- A Bachelor’s degree - Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues - Strong verbal and written communication skills; the ability to communicate in a clear
constructive
and professional manner - Strong customer-orientation when managing communications and issues - The ability to efficiently manage time and keep track of multiple schedules
meetings
and initiatives - A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player
- As this is a new client
we are looking for those who are already in a Team Manager role today.
Additional Information
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment
employees are treated without regard to race
color
religion
sex
national origin
age
marital or veteran status
medical condition or handicap
or any other legally protected status.
At times
government agencies require periodic reports from employers on the sex
ethnicity
handicap
veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping
reporting
and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information
please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Manager to oversee a team of commercial licensed agents. This is a fully remote role!
We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed
we want to work with you!
Job Description
Team Managers in this role get to: Impact the business: By driving results aligned with stated goals for performance metrics
telephony metrics
utilization
productivity
attendance and attrition. Manage administrative responsibilities: Such as attendance tracking
queue administration
and corrective delivery. Influence the lives of others: Develop
train
and manage team members. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs
resolve issues
and meet expectations. Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Keep leaders informed: Relay important information in the form of timely and accurate reports.
Qualifications
Our most successful candidates will have: - Experience in managing a team of work-from-home direct reports (licensed commercial insurance agents)- Experience and knowledge in Insurance Sales (Commercial is preferred)- A Bachelor’s degree - Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues - Strong verbal and written communication skills; the ability to communicate in a clear
constructive
and professional manner - Strong customer-orientation when managing communications and issues - The ability to efficiently manage time and keep track of multiple schedules
meetings
and initiatives - A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player
- As this is a new client
we are looking for those who are already in a Team Manager role today.
Additional Information
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment
employees are treated without regard to race
color
religion
sex
national origin
age
marital or veteran status
medical condition or handicap
or any other legally protected status.
At times
government agencies require periodic reports from employers on the sex
ethnicity
handicap
veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping
reporting
and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information
please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
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