Senior Systems Services and Support Analyst
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The Senior Systems and Services Support Analyst will be responsible for monitoring, identification, isolation and timely resolution of system or application issues and service requests in the non-production and/or production environments, accurate and timely execution of operational procedures in support of the end-to-end systems, which include multiple disciplines like Mainframe and Distributed systems. The goal will be to maintain Production stability and a non-production environment that is available for Squads to test the changes before Production install. The associate will participate in 24x7 shift coverage and on-call rotation. You will provide technology solutions to daily issues and maintains relationships to provide ongoing customer service and collaborate with clients to understand requirements of a projects and provide support and guidance for those requirements.
The Expertise You Have and The Skills You Bring
Experience Supporting multiple disciplines including Mainframe, Application, and Distributed Systems. These duties include the proactive and reactive identification, isolation, and resolution of incidents in the environment, Change management and code deployment, Incident Management, Request management and execution.
Experience monitoring environments and Batch cycle management of end-to-end (web to mainframe) environments exceeding 7000 mips (mf) / 40000 batch jobs / 500 distributed systems
Experience with Service desk, Incident, Change and Problem Management policies as per ITIL guidelines. Raise issues to appropriate groups and track through to problem resolution and restoration of service.
Experience with Incident Management to lead discussions to restore service and identify root cause. Recommend and / or develop solutions to prevent the issue from happening again.
Experience or knowledge in developing and / or deploying applications
Experience with Mainframe / UNIX / Linux / Windows / VMWARE platforms
Good understanding of mainframe and Enterprise System components and operations
Experience using Control-M application and JCL
Experience with Batch cycle monitoring and triaging
Knowledge of CICS
Experience or knowledge of Incident management process and service desk operations
Understanding of the software development process including analysis, design, coding, system and user testing, problem resolution and planning.
- Understanding in User Interface design and web-based technologies
The Team
The Non-Production Environment team is part of the Production Services and Support organization within Enterprise Infrastructure. The non-production environment team works closely with peer support groups to resolve incidents, service requests, support projects/programs and produce metrics and reporting to facilitate informed support and operational decisions.
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
Join Us
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a Best Place to Work in 2022. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.
Many of our associates are continuing to work remotely temporarily due to COVID-19. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling "Dynamic Working."
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.