Automation Engineer Senior Advisor - Evernorth Health Services - Remote

About The Job

Evernorth Health Services is seeking an Automation Engineer Senior Advisor to join the Contact Center and Service Operations Support team. They will develop tools/applications used by the operations team to drive efficiency in their role.  The resource will also focus on automating any manual steps performed by the operations team.  Additionally, the candidate will provide counsel and advice to management on significant Application Development matters, often requiring coordination between organizations. Researches and evaluates alternative solutions and recommends the most efficient and cost effective application automation solution. Focuses on providing thought leadership and technical expertise across multiple disciplines, and will be a “go-to person” for Automation solutions.

Experience:

• Responsible for designing and developing automated systems that improve the efficiency of IT processes. This may involve developing scripts, designing workflows, and implementing automation tools.     
• Test and validate automated systems to ensure they are reliable and meet the required specifications. This may involve running simulations, testing scripts, and performing system tests. 
• Must be able to identify and resolve issues with automated systems quickly and efficiently to minimize downtime. This may involve diagnosing problems, analyzing logs, and implementing fixes.
• Work closely with other IT teams, such as Delivery teams, Production support teams, network, database, and cybersecurity teams, to ensure that automated systems meet the needs of the organization.
• Must be able to provide technical support to IT teams to ensure that automated applications/tools operate smoothly.
• May be assigned to special projects that drive continuous improvement of services and production support processes.
• Use, Design, and develop automated processes/scripts to maintain, upgrade, test, monitor DevOps pipelines for Multiple tools
• Work with development teams to leverage the build and release tool chain
• Experience in Automation and scripting.
• Experience in Cloud technologies(AWS/Azure)
• Work With stakeholders across various development, operations and quality teams
• Stay up-to-date with new technologies and trends in automation to ensure that they are using the latest tools and techniques.

Skills & Qualifications:

• High School Diploma required; Bachelor's preferred
• Proficient in programming languages like Python or Java, and have experience with any automation tool
• Proficient in DevOps tools and concepts
• Proficient in any one of the scripting languages
• Excellent analytic troubleshooting skills and data driven testing techniques
• Can adapt to frequent, incremental code testing and deployment
• Self-starter that takes initiative to solve problems and learn quickly to fill knowledge gaps
• Strong focus on customer/business outcomes and is focused on results
• Strong understanding on Cloud technologies(AWS preferred)
• Self-motivated, quick learner and excellent customer service skills.
• Strong organizational and time management skills with the ability to manage multiple projects and shifting priorities in a dynamic environment. 
• Exceptional verbal, written, interpersonal, and presentation skills
• Experience working in a team-oriented, collaborative environment

Candidate must possess skills related to qualitative and quantitative data analysis and tools generation; ability to take unrelated data sources and define/combine to meet information requirements for IT and Business evaluation and decision-making processes

Technology & Tools

• Python or Java programming
• Bash/Powershell or any other scripting language
• SoapUI/postman
• Angular JS
• AWS
• DB2
• Mongo DB
• Oracle
• DevOps tools like Git, Jenkins, Ansible, Kubernetes, etc.

Core Competencies / Other

• Documentation and process review
• Ability to absorb and retain information quickly
• Highly self-motivated and directed
• Keen attention to detail
• Proven analytical and problem-solving abilities
• Demonstrated initiative and follow-through/ownership in process
• Customer Focus
• Dealing with Ambiguity
• Learning and Applying Quickly
• Strong Communication Skills
• Managing Vision and Purpose
• Perseverance
• Priority Setting

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.