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Solution Architect - Operations

CORPORATE Bethesda, MD
solution operations architecture develops cloud software integration hospitality security team learning management engineering
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November 25, 2022
CORPORATE
Bethesda, MD
OTHER
Job Number 22155848
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY 

 

At Marriott, our success is measured by the joy and satisfaction we bring our customers.  Much of that success is driven by our ability to provide hotels with technology to allow personalized guest experience, staying at one of our 7,000 properties, or taking advantage of the amenities offered at one of our 30 brands.  We are seeking an individual who can advance our global operation architecture. 

 

This includes extending our property technology architecture to enable associates to deliver guest efficient services through a variety of channels as well as provide cutting edge technology to allow our guests better self-service experiences and to feel at home when away from home.

 

Works within Product Squads (teams) and receives direction from Product Owner and engineering lead to develop solutions in accordance with technology roadmaps.  Provides inputs to technology roadmaps. Governs and reviews the output of the managed Service Providers who are responsible for the actual hands-on delivery of services, managing outcomes and results.

 

CANDIDATE PROFILE 

 

Education and Experience

Required:

  • Undergraduate degree (Computer Science, Information Systems, or Computer Engineering) or equivalent experience
  • 10 years relevant work experience in software engineering with a focus on distributed business systems and integration
  • 6 years relevant work experience of solution architecture, creating conceptual, logical architecture diagrams, and gaining stakeholder approval
  • 6 years relevant work with Salesforce platfrom, architecting CRM features and developing solutions on the platform
  • 2 years relevant work with Global Operation systems, both associate and guest facing,
  • 3 years relevant work with building and deploying applications in Cloud environments

 

 

Preferred:

  • 3 years of experience in Hospitality or Travel IT
  • Broad and deep experience in Cloud, Web, Mobile, API, Microservices, Search, and NoSQL technologies. 
  • Experience architecting applications that support multi-cloud provider and globally distributed deployments.
  • Working Knowledge of Oracle Hospitality product suites (OPERA Cloud, Simphony 2.x, OIC, OHIP, OPI)
  • Working Knowledge of Amadeus Hospitality product suites (ACRS, APMS)
  • Working Knowledge of Agilisys Hospitality PMS product Stay
  • Working Knowledge of digital key, spa, golf, concierge and other property systems and integration/interface patterns with other systems
  • Ability to manage multiple solutions across multiple projects across different timelines
  • Experience authoring IT standards, frameworks and patterns related to the modern application design
  • Experience in the deployment of business solutions in Private Cloud, Hybrid Cloud, and On-Prem environments
  • Working Knowledge of architecture frameworks such as the Zachman Framework, TOGAF or FEAF
  • Demonstrated background in architecting in an Agile-delivery environment, (e.g. Scrum, Kanban, SAFe)
  • Passionate learner who actively seeks to learn about new technologies and approaches
  • Active in the Open Source Community
  • Excellent client/user interaction skills to determine requirements
  • Comfortable leading collaborative design work in cross-functional teams
  • Working technical knowledge of current systems software, protocols, and standards
  • Excellent written and oral communication skills
  • Excellent presentation and interpersonal skills
  • Ability to present ideas in user-friendly language

 

 

CORE WORK ACTIVITIES 

                                                                                                                             

Managing the Day-To-Day Architecture

  • Develops long-term strategic goals for architecture vision and standards in conjunction with users, productt managers, clients, and other key stakeholders.
  • Assesses and determines governance, stewardship, and frameworks across the organization.
  • Creates short-term tactical solutions to achieve long-term objectives and an overall architecture roadmap.
  • Conducts capacity planning, life cycle, duration, usage requirements, feasibility studies, and other tasks.
  • Identifies and develops opportunities for technology reuse, migration, or retirement.

 

Developing and Maintaining Requirements and Standards

  • Develops and promotes architecture methodologies and standards.
  • Defines requirements to implement the appropriate tools, software, applications, and systems to support technology goals.
  • Defines requirements for tracking data quality, completeness, redundancy, and improvement in collaboration with the Service Providers.
  • Defines requirements to promote the success of enterprise-level application rollouts (e.g. ERP, SCM, CRM, SAP, etc.).
  • Defines requirements to address issues in regards to systems integration, compatibility, and multiple-platform integration.
  • Defines requirements to develop and implement key components as needed to create testing criteria in order to guarantee the fidelity and performance of architecture.
  • Defines requirements to create strategies and plans for security, backup, disaster recovery, business continuity, and archiving.
  • Documents architectures and environments in order to maintain a current and accurate technology views
  • Defines requirements to verify that strategies and architectures are in regulatory compliance.

 

Building Successful Relationships

  • Collaborates with project managers and business unit leaders for all projects
  • Acts as a leader and advocate of architecture processes and standards, including coaching, training, and career development to staff.
  • Liaises with vendors and Service Providers to select the products or services that best meet company goals.

 

 

 

 

MANAGEMENT COMPETENCIES

 

Leadership
  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.
  • Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

 

Managing Execution
  • Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
  • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

 

Building Relationships
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
  • Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

 

Generating Talent and Organizational Capability

  • Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

 

Learning and Applying Professional Expertise
  • Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
  • Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innov
  • ative solutions to approach function-specific work challenges
    • Technical Intelligence: Knowledge and ability to define and apply appropriate technology to enhance business process
    • Development Methodologies: Knowledge of general stages of SDLC framework and the application tiers within the development space.
    • Information Security: Knowledge of the security considerations relevant within the development space, including industry best practices related to information security
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
    • Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
    • Mathematical Reasoning  - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
    • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
    • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
    • Writing - Communicating effectively in writing as appropriate for the needs of the audience.

 
 
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

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