Field Service Representative

Job Details

As a Field Service Representative, you’ll travel to different customer sites to assist with our machinery and equipment—whether installing, troubleshooting, educating, or providing maintenance.

What you’ll do:

• Perform installation, start-up services, and operation instruction on all equipment represented by the company.


• Provide prompt follow-up reports on work performed, problems encountered, and customer concerns.


• Recommend improvements pertaining to the operation and reliability of our products, when appropriate.


• Form positive relationships with customers and their employees and serve as adjunct support in resolving equipment problems through recommendations and troubleshooting.


• Assist in training customers and other Field Service Representatives in the use, operation, adjustments, and proper maintenance procedures for our equipment.


• Maintain demo equipment and ensure proper operation; assist in customer presentation and demonstration, as needed.


• Learn the latest installation/maintenance procedures and techniques while assisting vendor technicians and other installers.

What you can expect:

• Competitive pay with incremental sign-on bonuses


• Attractive benefits package with health, dental, vision, and life insurance, plus PTO and retirement options


• Opportunities for on-the-job training, advancement, and earned accreditations


• An average of four days of regional travel, with overtime and mileage reimbursement.

What you need:

• Valid driver’s license


• Flexible schedule with ability to travel regularly


• Two years of electronic technical school or equivalent experience, or willingness to learn


• Associates Degree preferred


• Completion of Field Service training program or prior experience in N/C or P/C service/maintenance or maintenance/operation experience

If you are currently an employee of a Stiles Machinery customer or dealer, we need written approval from Senior Management of your current employer before continuing the application process.

Base salary $45,000-$60,000 plus overtime

Preferred

Preferred