Staff Technical Support Engineer

Our mission at Enphase Energy is to advance a sustainable future for all.

Today, our intelligent microinverters, which turn sunlight into an affordable, safe, reliable, and scalable source of energy, work with virtually every solar panel made, and when paired with our award-winning smart battery technology, we engineer one of the industry's best-performing clean energy systems. To date, we have installed more than 42 million microinverters on more than 1.9 million homes across 130 countries.

Like our customers, our innovative teams are also worldwide, making Enphase Energy a truly global company. We are one of the fastest growing and most dynamic energy companies in the world. Nimble and acutely focused on developing ground-breaking solar energy management technology, each of our teams have a shared goal of creating a carbon-free future.

At Enphase we are also committed to diversity and inclusion. Developing cutting edge technology requires a workforce as diverse as the populations we wish to serve. We are a values-driven company that puts people and their power at the center of our shared energy future.

Enphase Energy’s Technical Support Engineers will work with a global team of engineers, customer care agents and other key stakeholders to problem-solve large scale issues. The position is located out of our Fermont office / remote.

Responsibilities:

• Be the liaison between engineering and CS to report all hardware / firmware issues and ensure they are fixed in a timely manner
• Documents all issues we encounter in field and work with engineering to resolve them
• Help train CS on technical matters
• Drive down CS call volume by reporting software, hardware issues and tracking full completion
• Streamline processes and drive continuous improvements 
• Participate in multiple projects simultaneously with CS operations and Field Quality 
• Troubleshoot and understand technical issues on as needed basis
• Logging of product errors in a central database
• Assist other team members with troubleshooting and/or administrative tasks as needed
• Monitor and act on quality analysis reports provided by the quality control team
• Participate in training/continuing education on industry standards and product specific information
• Follow departmental conventions and procedures in a positive manner
• Professionally represent the Client through all means of communication
• Comply with all company policies and standards of conduct contained in The Client Handbook 
• If remote then travel needed 10-20% of the time

  Qualifications:

• Engineering degree is required in CS / Electrical
• 7-10 years’ experience of engineering and technical support experience
• Advanced knowledge of Microsoft Office Suite (Excel, Word, etc.) required
• Must have analytical, problem-solving capability, and be detail oriented
• Solar / Storage experience is mandatory
• Project management experience preferred
• Familiarity with general residential and commercial wiring is preferred
• Strong written and verbal communication skills
• Good decision-making ability
• Sense of urgency with customer needs
• Excellent interpersonal skills with both external clients and internal employees
• Ability to multitask in a very fast paced environment
• Experience with consumer grade TCP/IP networks preferred

Benefits:

• Medical, Dental and Vision Care
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Paid Vacation
• Paid Sick Time
• Tuition Reimbursement
• 10 Paid Holidays
• 401(k) Retirement Savings Plan
• Employee Stock Purchase Plan (ESPP)
• Short Term Disability Insurance (STD) & Long-Term Disability Insurance (LTD)
• Life and Accidental Death and Dismemberment Benefits (AD&D)
• Voluntary (Optional) Life Insurance
• Pet Insurance
• Employee Assistance Program (EAP)