Asset Managment (Senior UX Designer) Vice President

We are actively seeking an energetic and innovative Senior Content Designer to join our group. J.P. Morgan is transforming future of wealth management by incorporating strong Product and Design discipline along with emerging technologies into the products and services we create.

We develop and refine the tools that are essential for helping our clients grow, maintain and make their money work smarter so they can reach their financial goals, while adding minimal complexity to their already busy lives. To do our job well, we utilize user-centered techniques to help us break through the industry jargon and bureaucracy and find insights that others can't. We elevate UX not just to solve users' problems but also to use design to steer the product's evolution into a powerful and extensible framework.

About the Opportunity

As a Senior Content Designer, you will leverage your deep understanding of content strategy and storytelling in support of a high-priority digital wealth management product designed to support advisors and their clients. You'll be at the forefront of our efforts and be directly responsible for decisions that form our product experiences. This is a hands-on UX writer role. You will collaborate with a multi-disciplinary team that includes researchers, product designers, content designers, product managers, engineers, and business partners who share your passion for delivering unique and innovative financial digital products and services of all kinds, including trading and advice platforms. This role is based in New York.

About You:

• You have 3+ years of experience delivering results in drafting UX/digital content and/or content strategy





• You have 5+ years of experience writing and editing customer-facing content for the digital space





• You're passionate about user experience design thinking and UX best practices





• You're a storyteller with experience adhering to documented standards for copy who knows how to create clear, concise and engaging content





• You're a problem solver, proactive and solutions-oriented, with a knack for simplifying the complex





• You're excited by new challenges and energized by working in a collaborative, team-based environment





• You're interested in learning more about the world of wealth management





• You're attentive to detail and comfortable working in a dynamic, highly-regulated environment





• You have a high comfort level working in PPT and Excel - Figma, JIRA and Confluence a plus





• You have experience working in cross-functional teams, interacting with designers, researchers, usability specialists, product managers, legal and compliance experts and line-of-business owners





• You have a bachelor's degree, preferably in English, Journalism, Marketing, Advertising or other communications-related field

Responsibilities:

• Work with cross-functional partners to understand and align on project objectives, goals and requirements





• Leverage user insights and data to inform and optimize content





• Partner with designers to develop wireframes and iterative prototypes





• Write, shape and deliver digital content (UI, product education, navigation, etc.)





• Collaborate with content strategists to drive consistency across products and channels, leveraging voice, tone and brand standards





• Adhere to content governance and approvals process for assigned programs

Qualifications:

• Experience in shaping content for multi-disciplinary projects





• A portfolio of UX-focused writing samples and style guidelines





• Thorough knowledge of English language, grammar, spelling, punctuation and usage





• Experience working with brand and copy standards, including style, voice and tone





• Minimum of 3 years' experience in UX writing, UX design or other user-focused experiences





• Bachelor's Degree (or higher)

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team

J.P. Morgan Digital Wealth Management is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans