Engagement Manager

Key Tasks/Duties:

• You represent the customer s interests as the project key stakeholder
• You understand the customer s vision of what is being implemented and how it will transform their business
• You own and prioritize the product backlog for the portfolio of projects being worked by your team
• Owning the successful completion of multiple medium to large customer-facing engagements
• Requesting resources with appropriate skillset, coordinating resource schedules with customers & other Professional Services team objectives
• Monitoring budgeted hours and monetary constraints ($100K+)
• Communicating with customers on issues including but not limited scope, time, budget
• Escalating issues internally to ensure proper visibility on technical and customer relationship concerns
• Solving immediate problems that require collaboration with all Esker departments and implementing better ways to avoid problem in the future or address the root cause.
• Managing 15+ medium to large concurrent projects and focus on prioritization that generates the best outcomes for customer and Esker.
• Work within a Scrum team of 5-7 resources to accomplish team objectives

Educational Requirements:

• Bachelor Degree in Business Management, Computer Science or industry equivalent preferred

Essential Experience:

• At least 5 years of business process/workflow analysis, design and improvement
• Extensive experience with Trello, MS Project, MS DevOps, other project management tools
• Lead internal and customer facing demonstration of project methodology, Agile/Scrum principles, change management and Esker s solutions
• Lead and communicate project estimation techniques and change order development
• Experience in project estimation techniques and SOW development
• Work with sales, research & development (R&D), customer experience and technical support teams to resolve issues for customers
• Demonstrated solution knowledge (for P2P this is minimal level of accounting/finance experience and for O2C this is minimal level of sales order entry experience)
• Facilitate project Increment Planning Workshop and Rapid Deployment Workshop
• Prepare project documentation inclusive of but not limited to; project kick off presentation, project plan, risk assessment, test plan, go live/migration plan
• Facilitate production hypercare
• Participate in project documentation readiness for transition to Esker Solution Support and Customer Experience
• Participate in Live My Life with the International Professional Services team
• Assist in recruiting activities such as UW Engineering days event

Competencies:

• Demonstrated proficiency in the project management skillset
• Experience or strong interest in learning Agile/Scrum and change management processes
• Understanding or interest to learn the PMBOK knowledge areas
• Experience developing and implementing successful software or SaaS solutions for business customers
• Demonstrated team leadership abilities
• Ability to manage senior and executive level relationships
• Ability to function effectively in a fast pace environment and manage multiple projects simultaneously
• Ability to maintain high levels of drive and energy
• Strong communication/presentation skills to effectively interact with clients
• Ability to handle conflict and high stress levels in a professional and business-like manner
• Ability to make complex decisions based on multiple inputs
• Capacity for influencing positive outcomes
• Leadership skills when working in small, self-managing teams
• Strong client management and negotiation skills
• Excellent written and verbal communication skills
• Ability to work well with other departments and varying levels of management (internal and external)
• Travel up to 30%

Location

Madison, WI

Experience

8+ years of customer-facing work experience 5+ years of project management within a fast pace, technology, and customer facing environment

Salary range

$91,000-$114,000 per year + incentive

Benefits at a glance

• Hybrid work options
• Summer flex hours
• Student loan repayment assistance
• Dog-friendly office & pet perks
• Occasional doughnuts
• Wellness, hobby or educational stipend
• 401k matching
• Generous PTO policy
• Frequent happy hours & department outings
• Ping-pong tournaments, basketball leagues & so much more...

How Esker helps you be the best version of yourself:

• Esker's culture empowers 800 employees worldwide and we have a 90.9% retention rate to show for it!
• Locations across 14 countries give Esker & our employees a unique perspective.
• You can make a meaningful impact on an Esker's 30+ million global users.
• Not gonna lie ... we love a good time. Fun outings & exciting events are all part of the job here at Esker.
• Every Esker employee gets paid volunteer time off to make an impact on a cause important to them.
• Be yourself & bring your diverse experiences with you we want to learn from you!
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