Software Senior Engineer - Full-time / Part-time

Dell Remote
software senior engineer team software ecs engineering troubleshooting dell software development cloud engineer operational
November 24, 2022
Keyport, WA

Job Description

ECS Engineering team is looking for a hands-on, passionate, results-oriented, inventive software engineer to work in ECS Operational Engineering team (OE). Candidates should understand software development, have excellent debugging and troubleshooting skills, be able to deliver quick fixes for hot issues, have excellent communication skill, and be eager to improve product quality and reliability.

Join us as a Software Senior Engineer on our Software Engineering team in Washington, DC to do the best work of your career and make a profound social impact.  Remote work options are available.

What you’ll achieve

The ECS Operational Engineering Team supports Customer Support handling customer issues by performing troubleshooting, inspection, bug fixing and patch delivery. On one hand OE team works closely with ECS Development team on the hot fixes, potential improvements and helps to define serviceability areas to focus on. On other hand, it interacts with Release Engineering on improving build and release experience. The team also is responsible to design and develop internal troubleshooting tools as well as implements field driven engineering work.

We are a globally distributed team with representation in main development sites across the globe. This position offers a work in a dedicated team with tremendous amount of ability to help, influence and enable how engineering teams at ECS deliver the next generation of scale out object storage system.

ECS (Elastic Cloud Storage), as the leading-edge answer of Dell EMC for cloud storage and software-defined storage industry, is designed for both traditional and next-generation workloads with unmatched scalability, flexibility and resiliency. With rapid growth of customer subscription, the ECS team is also expanding and providing great opportunities for world-class talents like you.

Essential Responsibilities
  • Troubleshoot customer issues, support Customer Support, deliver hot fixes

  • Participate in on-call rotations to support the product outside of business hours

  • Drive the software development process towards quality-centric methodologies

  • Design and build configurable and scalable tools to support software troubleshooting

  • Create and maintain troubleshooting documentation. Actively mentor and train team mates.

Desirable Requirements

  • Strong software development skills. Solid Java Development background with a focus on networking and memory management. Significant experience with Linux/Unix environments and development. Expert knowledge of at least one modern scripting language: bash, python, etc. Outstanding troubleshooting skills

  • Ability to communicate with a wide variety of audiences: engineers, management, support and customers. Capable to write concise descriptions of problems and solutions in our bug system, CR system and wiki system. Experience working on file system, storage system and distributed system is a plus. Strong sense of responsibility and ownership

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

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