Account Engagement Manager

Come Grow With Us!:

Shockoe is growing exponentially and we’re looking for energetic and creative individuals to join our highly collaborative award winning team! If you’re passionate about quality, innovation, and having a great time, Shockoe is the place for you!

We rally around a shared passion: Creating innovation that is meaningful and delivers a positive impact. With more clients than ever, we’re looking to grow and keep delivering the high caliber work we’re known for.

Our team of talented designers, developers and architects develop custom mobile solutions for some of the best brands in the world. It’s all about the team here, so get ready to work together and solve complex problems. We’re on the tip of the innovative spear when it comes to technology and are well on our way to achieving our goal of impacting over 1 billion people by 2030!

Life working at Shockoe:

Benefits! Shockoe offers a comprehensive and competitive benefits package. We pay 100% of the employee’s medical premium. We offer 3 Weeks of PTO, 2 Weeks of Wellness Time, 1 Week of Holiday, 8+ paid Holidays, as well as paid Maternity and Paternity Leave.This is just the beginning!




Throughout the day, you will collaborate with your teammates and interact with our clients.




Team lunch-and-learns. We pick up the tab, you just enjoy your food while learning something new from the team and our clients




Shockoe Days of Fun! Team building activities each quarter!




Yearly internal Hackathons. Check it out




Continuous Learning! Every employee at Shockoe receives an annual training budget. We want you to stay ahead of technology by learning not only mobile but VR, AR, AI, and other Immersive Media. We want you to grow professionally and personally as part of the Shockoe team.

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What you need to be successful:

Responsibilities:

Provide daily oversight of all EMs and their assigned clients




Effectively provide business intelligence on the health of Shockoe’s clients




Strategically partner with Shockoe’s Leadership and Sales Team in order to identify, nourish, and close new business accounts




Understand industry trends and how they tie to client needs to drive future opportunities




Create strategies to drive sales across the business and expand connections within the client base




Break down high level client requests into features to drive estimation and proposal process




Build and manage strong, positive relationship with our clients throughout the entire engagement and beyond




Serve as voice of the client internally and as point of escalation with the client on behalf of the Shockoe delivery team




Provide leadership and direct teams in the delivery of high-quality services within our committed timeframes




Position Shockoe as the expert, expand client awareness of our capabilities, and celebrate our successes




Stay abreast of what’s next in the mobile space; virtual reality, augmented reality, and voice recognition

Requirements:

Experience managing/overseeing engagement managers




Experience in the technology space (Preferably Mobile)




Proven success overseeing the account management & project lifecycle including; estimations, proposals, SOWs, project delivery, budget management, and resource allocation




Account management experience in software development; mobile experience preferred




Prior experience in a role that required building business by overseeing results driven delivery




Outstanding communication and presentation skills (written and verbal) to all levels of an organization




Facilitation skills that include requirement sessions, design meetings, progress and status meetings




Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail




A solid understanding of Agile practices

EOE:

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