Customer Data Specialist II (Remote Minnesota)

POSITION SUMMARY : Under general direction from the Business Center Supervisor and with in-depth knowledge of the Company's services and processes, the Customer Data Specialist II works within a Business Center to review moderately complex customer requests taken in by the resource center, and is responsible for the timely and high-quality data entry of customer information into the Company's billing system to ensure customer's concerns are resolved.

PRINCIPAL RESPONSIBILITIES:

• Provides second tier of support, effectively completing residential, commercial and industrial cases including, but not limited to, markets within franchise agreement areas.
• Investigation of cases that are inconsistent with the supporting knowledge management tool by reviewing records to be keyed in detail and providing resolution.
• Responsible for the integrity of data entered into the billing system, applying expertise and caution to ensure accordance with relevant regulations, local requirements and Company policies.
• Monitors daily workload.
• Demonstrates a thorough understanding of the systems employed by the Company, including but not limited to the Knowledge Management Tool, Republic Maps, Salesforce, the queue management and billing systems.
• Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.
• May assist BC management with developing action plans to resolve issues and build effective processes.
• Recognizes the impact of issues, delays and changes, and communicates with involved parties and/or management as needed.
• Maintains a positive, results oriented work environment and collaborates with fellow team members to achieve Company standards and expectations.
• Performs other job-related duties as assigned or apparent.

QUALIFICATIONS:

• Two years of sales and/or customer service experience.
• Associates or Bachelor's Degree.
• Waste or service industry experience.
• Knowledge of basic computer functions and ability to use Microsoft Outlook, Word and Excel.

MINIMUM REQUIREMENTS:

• Minimum of 6 months experience in data entry.