Desktop Support Engineer

Overview:

This position supports end users for computer, application, system, device, access, and hardware issues at the most technical and complex level.  Additionally, this position is responsible for infrastructure planning, design, installation, configuration, upgrades and migrations as well as any day to day infrastructure issues.

Responsibilities:

• Provide hands on and remote assistance to all BBG locations. Identifies, troubleshoots, researches and resolves the most complex technical problems related to any computer, application, or infrastructure related issues.  Documents and tracks the problem and resolution. Trains and supports less experienced Help Desk Associates on more complex desktop and infrastructure issues.
• Serves as subject matter expert on software or infrastructure area by thoroughly understanding subject area.  Creates and updates the process(es), trains coworkers, managers, and users, liaises with outside vendors related to the specific area(s) of expertise. 
• Work with Sr. IT Staff to solve problems and helps to influence direction for desktop and infrastructure related issues.
• Participation in after-hours emergency support for operations conducted between 6pm and 8am weekdays, and any time on Saturdays and Sundays, including holidays

Qualifications:

• 3+ years of experience in systems, voice, data, and security role
• Associate’s Degree
• Demonstrated technical mastery for desktop and server related issues (Windows Server 2016/2019 Windows 10, TCP/IP, Power & Cooling, back-ups)
• Basic understanding and ability to execute Powershell commands
• SCCM experience desired
• Ability to manage multiple end-user support and development requests effectively
• Excellent analytical and problem solving skills
• Excellent oral and written communication skills
• Excellent Customer Service Skills
• Self-starter with the ability to effectively work with minimal supervision
• Must be motivated and willing to learn
• Strong Organizational skills
• Ability to manage multiple end-user support and development requests effectively

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone

Competencies:

• Accountable for results which impact the department.
• Selects best option from a set of defined procedures/solutions using common sense and experience of similar situations.

  

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.

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EEO Statement:Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available Here, if you need a reasonable accommodation because of a disability for any part of the employment process, please call (708) 298-3536 and let us know the nature of your request and your contact information.Category:Information Technology