Remote Call Center-Virtual Customer Service Representative-145
Wells Fargo Bank
Remote
remote
call center
virtual
customer service
calls
phone calls
phone skills
high school
operating
switch board
bilingual
certifications
management
February 10, 2023
Wells Fargo Bank
Austin, Texas
FULL_TIME
Receives all phone calls and incoming inquiries for the organization. First person of contact and refers to appropriate department. Uses phone skills to assist all clients in a professional manner.
QUALIFICATIONS
• High School or Equivalent
• One year experience operating a multi-line telephone or switch board system
• Bilingual Good organizational skills
• Employees are responsible for maintaining individual certifications as required by job function or by law and provide verification and recertification when requested by management.
RESPONSIBILITIES
• Directs incoming calls to department heads.
• Provides general information on services provided to patients.
• Takes messages for all employees in a timely manner.
• Uses a six line phone operation to maintain call flows and efficiency.
• Highly organized and has attention to detail with important information.
• Has advanced phone techniques for patient service.
• Knows phone resources available.
QUALIFICATIONS
• High School or Equivalent
• One year experience operating a multi-line telephone or switch board system
• Bilingual Good organizational skills
• Employees are responsible for maintaining individual certifications as required by job function or by law and provide verification and recertification when requested by management.
RESPONSIBILITIES
• Directs incoming calls to department heads.
• Provides general information on services provided to patients.
• Takes messages for all employees in a timely manner.
• Uses a six line phone operation to maintain call flows and efficiency.
• Highly organized and has attention to detail with important information.
• Has advanced phone techniques for patient service.
• Knows phone resources available.
Report this job