SALES TEAM LEADER

THE POSITION

You love bikes. As a roll: Sales Team Leader, you are part of the senior team that drives roll: forward in our mission to get more people riding them! You believe that a great experience on a bike begins with the great customer experiences you are able to provide in the shop. You love helping other team members succeed, as much as you love to ride by sharing your passion and experience.

ABOUT ROLL:

We believe that bikes change lives. Whether connecting people in their communities, building friendships, helping families to spend quality time, or promoting health and wellness, bikes can (and do) change people’s lives. With over 15 years of history, we are expanding our own shops, growing our retail partnerships with other shops, and continuing to expand our reach with online sales of roll: brand bikes and equipment. We enjoy the positive impact we have on, and the connections we create in the communities we serve, as we proudly build and ride our bikes in Columbus, Ohio.

YOUR EXPERIENCE

• You have a minimum of 2 years of specialty retail leadership experience.
• You are seen as a leader in your peer group with ‘biking guru’ status
• You love to help customers and team members alike, and can think quickly on your feet.
• You can lead by example driving sales home personally, while thriving in an environment built on teamwork.

YOUR RESPONSIBILITIES

• Spend the majority of your time engaging with customers on the sales floor, providing benchmark levels of customer experience.
• Lead the group in individual sales numbers and customer conversion rates.
• Have key holder duties, including opening and closing responsibilities
• Perform in the role of Senior Team Member on duty in managing customer service-related concerns, and authorizing returns and exchanges as appropriate.
• Work alongside the Store manager team to execute and ensure accurate inventory, product management, receiving and store transfer best practices.
• Under the direction of the Store GM, oversee the merchandise warranty process.
• Be called upon to assist the Sales Manager in team training and development in the areas of customer experience, product knowledge and supplier and partner training.
• Take initiative in looking for ways to improve customer experiences and to drive top line sales within the stores, as well as building the roll: reputation in the community.

SALES TEAM LEADER COMPENSATION

• Pay scale for this full time / Prime Time position ranges $16 to $20 hourly dependent upon experience.
• All full-time team members are eligible to participate in the roll: health care plan.
• All full time positions also receive 1 week paid time off to help encourage our team to get out there!
• Every team member is eligible for all roll: discount program’s and industry incentives.

ROLL: CORE VALUES:

We thrive as a team by living our Core Values:

• Respect our roots.
• Celebrate ALL riders.
• Live the lifestyle.
• Make a difference.

WHY JOIN OUR TEAM:

• A respected brand with a great reputation and consistent award-winning record.
• A strong vision and plan for the future, in a dynamic and fast-moving industry.
• The chance to join a small team, and have a big impact in shaping our future.
• The opportunity for rapid personal development and professional growth.