Customer Service Representative, US Remote

Job Description:

Customer Service Representative

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.

For more than 30 years at 3M, I ve seen firsthand how it s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we re making around the world Mike Roman, chief executive officer and chairman of the board at 3M

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

The Impact You ll Make in this Role

As a Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Acts as the primary liaison with 3M customers
• Communicates clearly and professionally with 3M personnel by telephone and/or written correspondence
• Educates and informs the customer of various processes and directs customers to appropriate resources
• Develops and leads improvements and/or solutions to work processes and tools
• Handles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issues
• Resolves non-routine and difficult customer complaints and ensures response to product and service inquiries - Has knowledge and understanding of the current processing systems and can provide service to internal and external customers
• Handles internal and external inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions
• Improves customer satisfaction by identifying patterns of problems and barriers to solutions. Provides insight to resolve problems
• Participates in and maintains a quality service culture within the Customer Account Management Team

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor s degree or higher (completed and verified prior to start) from an accredited institution
• One (1) combined year of experience engaging, servicing or selling to customers, clients, and/or a direct experience in a 3M Customer Services role in a private, public, government or military environment

Additional qualifications that could help you succeed even further in this role include:

• SAP system experience is preferred
• Knowledge or experience within Customer Services role and responsibilities
• Experienced with cross-functional project leadership preferred
• Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
• Ability to follow through with commitments and show concern for the needs of others
• Excellent oral and written communication, including presentation skills
• Clear and conceptual thinking ability; excellent judgment and discretion
• Prefers to stay busy with a full workload and enjoys meeting challenges
• Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines

Location: Remote may be an option

Schedule: Monday to Friday 7 am to 6 pm (8-hour shift within that time block)

Travel: May include up to 10% domestic

Relocation Assistance: Is not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.

Learn more about 3M s creative solutions to the world s problems at www.3M.com or on Twitter @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/

3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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