Inside Sales - Call Center - Remote

At ADT Solar, we are passionate about solar energy and everything it has to offer you as well as the planet.
It's our mission to offer a sustainable source of energy to homeowners across the U.S.
It's all part of how we make life sunnier.In fact, our commitment to this mission has been recognized by industry leaders like Solar Power World Magazine, which ranked us #2 on its Top Residential Solar Installer list in 2021.
ADT Solar (formerly Sunpro Solar) has been installing solar panels on residential properties since 2007.
In fact, we started as a roofing company which sets us apart when it comes to care for your home, and roof! Since 2007, we have established ourselves as one of the leading providers of rooftop solar energy systems in the U.S.
Our dedicated team stands behind the products we sell and our work.
We back up this conviction with strong warranties that help protect our customers.
Just like solar energy, we're in it for the long haul with you, your family and your home.
Our 'Inside Appointment Setters' will call on new and aged customers who may have had interest in solar at one point in time; or consumers who have agreed to receive information for solar through a self-guided advertisement online.
You will discuss the benefits of solar with the goal of setting up a qualified appointment for our Home Energy Consultant.
Selected candidates must be friendly with strong phone and verbal communication skills, along with active listening skills and proficient with a computer.
You must be poised to handle and overcome objections in a positive manner.Responsibilities:
Develop new sales opportunities by scheduling appointments through outbound calling.Learn to overcome objections; ask for the sale; discuss the plus of going solar.Confirm appointments through outbound calls.Handle in-bound lead flow, follow-ups, and e-mail outreachRoute qualified leads to the Outside Sales teamCollaborate regularly with Outside Sales, the Scheduling department, and Operations.Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively.Job Requirements:
Maintain call center database by entering information.Perform outbound call campaigns generated sales leads to company.Ensuring that call center policies and proceduresAnswer inbound calls from existing and potential customers.Providing reporting on service levels for call center performanceExpect professionalism and reliability from call center employees.Meet and exceed daily outbound call quotas.Ensure that the call center goals are met.Start sales career with a growing organization in a call center sales and customer service role.Transferring calls to other departments/call centers if customerMake outbound calls to achieve the goals of assigned call segment.ADT is an Equal Employment Opportunity (EEO) Employer.
We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills.
ADT strives to ensure every employee and applicant feels valued.
Visit us at jobs.adt.com/diversity to learn more.