Technical support engineer

Biomedical Technical Support Engineer (Gaithersburg, MD)Our client, a leading life sciences instrumentation company with its own portfolio of clinical-stage, cell-based therapies, is currently hiring a Technical Support Engineer to manage instrumentation activities on their medical device equipment, and other biomedical equipment.

This role will work on a team responding to services tickets, with may include the following : 1) Conducting research to develop, plan, and re-design equipment, 2) Developing and implementing testing strategies for devices, systems and processes, and 3) Performing testing of products or equipment, and project scheduling to complete tasks, including running meetings that update current work status on opened tickets.

Position reports into Engineering and is a Direct Hire role.Job Summary : Provide Engineering and operational support related to field / customer issues, e.

g., Instrument field issues, Process Assembly (PA) field issues, customer technical questions, field troubleshooting, field upgrades, and technical maintenance of instrumentation and software;

Compile field data for quarterly and management review and recommend and / or drive corrective action and implementation.

Job Responsibilities : Logs internal and external customer issues into Salesforce.Responds to customers in a timely manner with corrective action, and / or uniform answer to their questions.

Provides training, technical support, and application customization at customer and / or partner sites or on-site, or virtually if needed.

Interacts with external collaborators and / or customers from time-to-time (may need to travel to do so).Participates in the review of the installation (IOQ), calibration, batch record documentation for accuracy and completeness.

Provides technical support to facilitate quality investigations, root cause analysis, reproducing customer issues and corrective action / preventive action (CAPA) implementation.

Initiates engineering change requests as functional change owner and oversees the execution and implementation of proposed changes.

Supports ongoing product enhancement activities.Assists with other design and / or development activities.Manages Service Cloud application in Salesforce.

Responsible for deploying enhanced Service Cloud modules and training personnel throughout the company.Conducts all activities in compliance with Standard Operating Procedures and Manufacturing Batch Records outlined in Quality Management System.

Complies with all applicable policies regarding health, safety, and environmental policies.Project Management (Participate, and, at times be accountable to Lead) Weekly Status calls on opened jobs.

Job Qualifications : Bachelor’s or Master’s Degree in Technical / Electronic Discipline Preferred (Computer Science, Math, Instrumentation, Technology, Electronics, Mechanical, Biomedical or Electrical Engineering, etc.

strongly-preferred.2-5 years of hands-on assembly and testing of instrumentation systems specific to medical devices and / or laboratory equipment, or 10+ years of relevant work experience.

Background providing hardware and software troubleshooting to medical or biomedical, or other related medical equipment a huge plus (Biomedical Equipment Technician, Clinical Services Technician, Instrument Technician, Applications Support Engineer, etc.

Software Testing, Medical device, Clinical Technician or Biomedical Test Technician, or Biomedical Engineering Testing Technician in medical devices or similar background.

Prior experience working with Customers, Sales, and Technical Field Teams.Demonstrated computer skills; experience using MS Office Word, Excel, PowerPoint .

Able to troubleshoot mechanical and electrical components.Customer oriented. Resolves customer problems and issues through technical expertise and troubleshooting.

Familiarity with manufacturing processes and design controls.Working knowledge of Salesforce, QSR, GMP, and ISO requirements.

Team-oriented individual with strong verbal, written and interpersonal skills.Has a do what it takes attitude to meet customer deadlines.

Approximately 10% travel.Client uses its proprietary next-generation cell and gene therapies to revolutionize medical treatments and ultimately save lives.

The Company’s premier cell engineering enabling technology is currently being deployed by leading drug developers worldwide, including all the top ten global biopharmaceutical companies.

They were founded in 1998 and have licenses granted to more than 120 cell therapy programs, with more than 90 licensed for clinical use, and the Company has now entered ten clinical / commercial license partnerships with leading cell therapy and gene editing developers.

TJP2022 SPEC*You should know : * Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies.

A Kelly recruiter will confirm and share more details with you during the interview process. Why Kelly® Technology? Looking to put your tech expertise to work on today’s most intriguing, innovative, and high-visibility projects?

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We’re here to help you gain experience, make an impact, and grow your tech career. About Kelly® At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential.

In fact, we’re a leading advocate for temporary / nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits (https : / / mykelly.

us / us-mykelly / perks / )?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

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Last updated : 2022-11-20